KidsaroundReviews of uk.kidsaround.com

I ordered a dress for my daughter and it is too big. I have phoned this company three times, messaged through their website four times and contacted them through instagram and i have heard nothing - all I want to do is return the dress? How hard can it be? Terrible customer service and website - will never use again and would tell others to avoid it and buy elsewhere. I have just bought multiple items from Angel and Rocket and Childsplay and had no issue returning items simply getting a label via their websites.

Scam! Scam! Scam! do not order from this site! item never arrives, website says order delivered, typical scam website!

Customer service is a joke. Lost order, they’d rather argue with you than do proper checks and then later sent me a code which doesn’t work and I showed them proof of this.. they say it’s working on their end. Not helpful at all. Let’s see how long the lost order refund takes. I ordered my kids clothes from Childsplay Clothing instead.

Very bad, very bad - do not order from this company. Item still not arrived almost two weeks later. Customer service was well below par. I purchased a gorgeous little outfit for my grandaughters birthday 10 days in advance of her birthday. It didn't arrive in time. Customer services don't answer their phone just let you listen to music then cut it off after a few minutes. After several failed attempts I contacted them via the chat. They refused to resolve other than wait for it to arrive and who knows when that will be as it is still in another country. Had I known the item was coming from abroad I would not have purchased. From them in the morning, "After consulting your order, the DHL carrier is encountering a software problem enabling their parcels to be delivered correctly to the addressees. We will do our utmost to ensure that your order is delivered as quickly as possible. We will contact them and get back to you as soon as possible." From DHL "There isn't a software issue, it was returned to them on them on the 19th" I then explained this to Kidsaround who then said they have no post sales people to help, only pre-sales and therefore unable to assist but went on to say if I'd like help with anything else to get back in touch. "

Hallo, ich habe postives zu berichten. Ich mache normal nicht so oft Bewertungen, aber es wäre schade, wenn man nicht die tollen Sachen ordert aufgrund der negativen Bewertungen. Ich kann also nur von unserer Erfahrung sprechen. Ich habe zwei paar Schuhe gekauft und per PayPal gezahlt. Diese kamen sehr schnell an. Ein paar war zu klein. Kostenloser Rückversand ging auch reibungslos. Ich bekam zuerst keine Bestätigung der Rücksendung. Ich habe eine Email geschrieben. Dann war ich schon etwas nervös, da ich dann erst die negativen Bewertungen gelesen hatte. Also entschloss ich mich mich anzurufen. Ging sofort jemand ans Telefon. Sehr freundlicher Kontakt ( in Englisch) und es wurde sich direkt entschuldigt, da viel los ist. Nach dem Telefonat habe ich die Bestätigungs Email erhalten und mein Geld zurück bekommen. Wir reden von insgesamt einer Woche nach Abgabe, der Rücksendung, bei der Postfiliale. Alles bestens. Ich werde wieder dort bestellen. Schade, für die, die nicht so tolle Erfahrungen gesammelt haben.

Kann mich nur anschließen. Hab ein Kleid bestellt und nie geliefert bekommen weil angeblich die Adresse nicht stimmt. Man kann keinen erreichen. Nicht seriös

I'm satisfied with my order

They are so rude and unhelpful! Very abrupt! Will never shop there again!!