KidsaroundReviews of uk.kidsaround.com

Ordered Saturday my sons coat come today from France to London very pleased would defo order again was a bit skeptical at first due to the reviews .

Returns process is a nightmare with having to email them for a returns label and then they send 1 return label for two items which could not fit in the same parcel..very frustrating. After returning the items and tracked them (they arrived the next day) 10 days later no refund. Called customer service who spoke over me saying yes return had been received and it’s there but I must wait 2 weeks for my refund as that is the policy. Very stressful company to deal with, advice would be to stay clear to be honest.

So glad I ignored the other reviews. Ordered an item Thursday evening and it arrived from France Monday afternoon. Most of the negative reviews seem to be returns related so I can’t comment on that, but I love the item and would definitely use this company again.

I ordered shoes for my son. No one was home on the day of delivery. Then I receive an email that the delivery has been delivered. I have contacted DPD, and they indicate that the order was signed on receipt, with my name!! Clearly told that I have not received anything. I then received a form with proof of not received package. I had to forward this to kids around. After contacting me several times, I am kept on the line. I constantly get the same information, which is of no use to me at all. I never received the package, and a webshop should then refund a proof of purchase. They avoid this! Ridiculous!

Disgusting company they delivered my parcel to the wrong address and are giving every excuse not to issue a refund had to take it up with my bank

Ordered my grandsons trainers last thursday and they arrived today with no problems at all fedex kept me up to date with delivery so i will be ordering again thanks to staff at Kids around x

The worst customer service ever experience. Why do the even bother to havs it. They failed to reply to all of the 5 emails that I sent. Called them 3 times and the woman(Imigra-her name ) did not even say sorry for the inconvenience. Rude, unprofessional, will never order from them again.

Wish I’d seen the reviews on here before ordering from this website. I bought a pair of trainers for my son but they were too small. Took over a month of faffing around before the company sent me a return label which I had to print myself. I sent the trainers back over two weeks ago and have had zero response and no refund. Have sent numerous emails to get an update but they just ignore you. So Im now £100 down and my son has no trainers 😡