Uk JblReviews of uk.jbl.com

Same experience as customer review 22 November 2023. Tried to return a sound bar that did not work with my TV, but the shipping label printed as a battery label because the UPS shipping return URL link was the same as the battery label. I informed a Harman rep on 29 November about the problem and he told me he would refer it to the Sales Team for action. I have still not received a return label despite another 2 online chats and a telephone call. They just appear not to be interested. I cannot, therefore, return the product and receive a refund, despite Harman's 30 day return policy as advertised on their website. Furthermore, if you try to email their support, the form flashes briefly and then crashes. The company's customer service is a disgrace. I will, however, take legal action if I do not get a return label and a refund.

Wow never known anything like it. First off I said nothing confusing just the UPS label is opening up as a battery label. The guy Claudio told me to wait then “lost connection” second guy Jesus Jose S was just not listening to me I said to him “I spoke to someone previously” his response was “I don’t know” then proceeded to call me “sir” is there no training? Or so they give anyone a job? They still not resolved my situation

Would rate 0 stars if it was possible. Ordered some headphones and received a delivery timescale of 3-4 working days. I then received notification of a 4-hour delivery window for the fourth working day - it came and went and nothing was delivered. There was nothing to indicate why the slot had been missed or what was going on so I raised the issue with UPS and JBL. I was then given a second delivery slot for the next day - and nothing was delivered. Eventually, three days later, I received another email with a delivery slot. This time, I got a notification to say the item could not be delivered to me at home as a signature was required - I had been home but no-one had even tried to deliver the package to me there. I complained to JBL whose only offer was that I stay home for a fourth day while they attempt delivery again. An immediate refund was refused (they said I'd have to wait for UPS to return the package to them and then wait up to another 14 days for them to process the refund). On top of that they refused any compensation for all the inconvenience and wasted time unless I spent more money with them. They also told me they would escalate the complaint to management but did not do this. Appalling service.

I ordered the endurance peak 3 headphones. The products come from the EU but they don't tell you that so returning them is not so straightforward. The product was v poor sounding , they are not cheap but sounded almost broken. I returned them immediately which as I say is difficult because you need to use UPS and it requires packaging for EU returns. They never send an email to confirm they have received the product back.I had to call them to confirm this only to be told that the money takes up to 2 weeks from them authorising the payment. So expect 3 to 4 weeks before your money comes back. Good for their cash flow bad for yours. Customer Service to be fair answer the telephone but clearly have no appreciation that their service and products are poor so they are unlikely to see a need to change it. I brought Sennhieser instead miles better.

The only way a payment would go through is using Klarna - at least it would seem like it. The page would say that the order is received, and I received a confirmation email, but sometime later the order was cancelled due to some issue with the payment. No email was received regarding this issue, so a week passed until I knew something's not right - I did not receive my order. When I contacted jbl, they said the problem is with Klarna and that they do not receive any details about it from them. Funnily enough, when I contacted Klarna, they told me the issue is on jbl's side. After confronting jbl they had nothing to say. Their only suggested solution was to try placing an order again. When asked about the issue with my payment, they simply said "there's nothing further we can do". I have nothing to say about their products since I never received anything, but it's probably best to avoid purchasing directly from their online shop if you value your nerves.

Brand new Reflect Flo Pro headphones are so quiet that you have to be in a totally quiet room to hear anything through them. They are useless if you are out in the street, or on the dog walk. For a costly set of headphones, I am extremely disappointed. My two old pairs of JBL headphones were never this quiet.

I would give zero stars if I could! Ordering online was easy and i received emails to say the item was sent however that's when it all went downhill. Firstly I wasn't aware the item was coming from outside the UK. Was told delivery 3-5 business days gave them until the 5th day contacted them as the courier tracking info hadn't changed for 5 days. Was dealt with by very rude CS rep, was told that I just had to wait, they couldn't chase Courier and I should do it myself. At which point I did and was told that JBL had failed to send a commerical invoice and therefore the parcel was stuck with UK Customs and would never be delivered. I went back and told them this and they basically accused me of lying and said the online tracking info said it was in the UK, I agreed that was it said online but they needed to call them, and again was told they couldn't phone them or raise it with the courier as a dispute. Literally for the last 7 days I have now been arguing for them to talk to courier. Item is now over 10 days late, luckily paid through PayPal so dispute has been raised so hopefully refund will come soon so i don't need to keep wasting my time with this shambolic company. Avoid them as dealing with their CS team is infuriating & time consuming.

AVOID AVOID AVOID, I would not order from them again, every part of the process has been a shambles at best, they lie about delivery times, they lie about tracking, the lie about processing your order, you call them out on any of it they just hang up the phone or leave your chat, I have all the chat logs to prove it, horrible customer service, horrible company, really wish I checked these reviews first