Uk JblReviews of uk.jbl.com

Useless headphones - don’t buy. Second pair I’ve brought now, in both occasions the sound quality has diminished very quickly, ear buds regularly stop working. I won’t be buying from them again.

Return policy is a total joke!!!!! Plus the lady I spoke to on the phone was so very uptight and really very abrupt!!!!!!!! They obviously don't have any care in the world for customers satisfaction!!!!!!!!!!!

Expensive prices, cheap products. Paying more sadly doesn't mean better quality. £70 earbuds used for less than 10 hours, left bud stopped charging, sent back (Ballache) to have the new pair occur the fault within a day. I really can't be asked to take these back to a drop off again.. il take the 70 hit but I will NEVER buy from this company again.

Tried to order some over-ear headphones on JBL uk website. I work in the NHS, so used my health services discount code and placed an order but got a follow up email to say that order could not be processed. I rang customer care & followed their advice to try a new device, new browser, clear caches & cookies, used a different bank account etc and I tried each of these multiple times but the orders all got cancelled. So, I took a screenshot of the order confirmation and attached it to an email query to customer care. I got no reply back, but a few days later I was send a survey asking feedback on the service. So, I replied to say that I have not got a response to my query. I was send a email back to try without VPN or paying by Paypal etc. There was no specific advice to fix the problem & allow me to place an order. By this point, I had lost confidence that JBL would be any help if I did have an issue with a product that I had bought, so I decided to buy from another brand.

zero stars aren't an option but DON'T buy from this scam company... they took the money from debit card, no goods were delivered, the chase up email was responded to and said refund would appear in the 10 working days which was over 40 days ago.. now no reply to any emails

If I could do 0 stars I would. Such a scam service, I didn’t receive my £160 speaker and they are refusing to send it to me, MONEY DOWN THE TOILET!!! PLEASE DON’T BUY I will be going to head office to report this and do everything I can because with this cost of living, I’ve got nothing to lose.

Absolutely shocking service. I ordered a speaker which was due to arrive before Christmas. After 2 days of unsuccessful delivery attempts (where no one actually tried to deliver) on the third day it got delivered, but not to my house. After lots of back and forth with JBL they are refusing to refund me as they have a picture showing it was delivered, however the picture actually proves its not my house. Not important to them though. Don't buy anything from them. If anything goes wrong they will not help. It's a scam.

If I could, I would give zero stars, as this is without doubt, the worst on line shopping experience I have ever had. Ordered at the tail end of November, between hitting purchase and getting the confirmation email. The colour had changed. I phoned immediately and asked to cancel and was told it was already in process (impossible , I would venture) and that I could re-order the right colour and send back the one I didn't want. It was a "simple" process. Faced with no alternative, this is what I did. They both arrived. Because the site didn't recognise my order I had to call them to arrange a return. They did this and gave me instructions on how to proceed. They got it wrong as they told me how to do it if I was in the EU, but didn't notice that I was in England. My return stalled at customs, they opened it, made a mess of it, and sent it back. I phoned and made it clear how upset I was and they then tried to give me the wrong information on returning again, before I pointed out that it was wrong. I packaged up the parcel again and sent it on 23/12/24. It has now been in a warehouse in the Netherlands, being scanned every day, for 10 days. I rang JBL again today and was simply told that they would email DFL about the problem. I then pointed out that it was via UPS and was told, "Oh yes, I got confused" As it stands, I originally sent it back on the 3/12/24 and am still waiting for the return to get back to them and my money refunded. They promise to email me once they have spoken with the courier. Always they are polite, always they are hopeless in actually helping you. They give incorrect information. You can not speak to the same person twice. This return was, in their words " the easiest thing to do" It's NOT, it is an ongoing nightmare. The product, I like (Charge 5 speaker), but the customer service and processes are the worst I have EVER encountered. I shall NEVER buy direct from them again! Be warned! PS I notice that although there are plenty of negative reviews, they don't reply to any of them!