Christine N.
I am no stranger to coloring my own…
I am no stranger to coloring my own hair and toning. I have been doing it for years and completely understand the process the do’s and the don’ts. I got swayed into purchasing their toner and of course I had to buy a certain amount to get free shipping so I purchased two bottles. I followed the directions to the letter and it was like nothing was in the bottle. OK my fault. I shouldn’t have bought two bottles. nonetheless I did and I’ve been trying to return the one bottle, not even asking for my money back from the first bottle and although they keep asking for photos of my hair, I keep telling them that I had to quickly use other products I had left over to fix my bleached only hair as I had a meeting the next morning. Since then, no response from my inquiries. And the fact they have no customer service phone number is extremely suspect as to how this company is run. Speaking of running I would suggest you do so before purchasing any of their products just based on their customer service alone. With that said, I also purchased their purple correction gel and that seems to work just fine. But the toners are absolutely awful.
Response from uglyducklingcolor.comSep 25, 2025
Our customer service does reply to all requests and enquiries and does everything it can to make customers happy. I am sorry you did not get good results with our toners. They are very well reviewed and in the majority of cases people are happy with results.