Brett Vander W.
Glass Broke - Got replacement
I ordered two of the aquamarine glasses and even though they took a bit to get to me (about 2 weeks) they came in perfect condition. After a few uses (over 2 days, hand washed only) one was set down on a table and shattered. It wasn't set down hard, but it still was a bummer it broke. I emailed customer support, and Steven replied to me in a timely manner and offered to send me 2 new glasses. One to replace the broken one, and the other as an apology gift. He has been so helpful during this experience and went above and beyond to correct what happened. It made me feel appreciated; even though this experience happened, they still earned their 5 stars
Response from UDARELYJul 2, 2021
Dear Brett, Thank you for your feedback! It means a lot to us and it's helping us to improve both our products and our services. We're happy to hear that Steven was able to easily solve the issue so you can continue enjoying the Aquamarines. Looking forward to having you as our customers once again in the future! Warm regards, UDARELY Team