UcraftReviews of ucraft.com

Response from UcraftSep 23, 2020

Hi, Please take your time to elaborate your review and the team will be happy to help! Lena, Head @ Ucraft Customer Success Team

Response from UcraftJul 7, 2020

Hi Don, Thanks for reaching out! I'm afraid the refunds are applicable in case they match the criteria mentioned in Ucraft Terms and Conditions: https://www.ucraft.com/terms-and-conditions The system automatically detects the auto renew option enabled on user accounts and charges the payment method accordingly. You've received a message stating that to ensure uninterrupted service, your subscription will be automatically renewed prior the expiration date and we will charge you from the payment method attached to your account. You may cancel your active subscription anytime by going to your Billing > Subscriptions at the checkout view, during the site creation process :) Feel free to get in touch with us in case of further inquiries! Best, Lena Head @ Ucraft Customer Success Team

Response from UcraftMay 30, 2020

Hello dear customer, We never lied to our customers :) Our free plan is available here: https://www.ucraft.com/free-landing-page-creator You may pick any template and get your free forever website. Hope this helps, UC Team

Response from UcraftJun 2, 2020

Hi Vladimir, Thanks for reaching out. Wanted to assure you that the issue you've mentioned has been passed to our tech guys and is being investigated. We've also granted you a refund due to the delay of the solution and informed you about that via email. Once again, sorry for inconvenience caused 🙌 Have a great one ahead! Best, Lena Head @ Ucraft Customer Success Team

Response from UcraftApr 23, 2020

Hi Devon, Sorry to come across such a review :( I've gone through your conversations with our Support team and would love to highlight a few points here. Firstly, you've been automatically charged for your the subscription renewal for a custom domain, meaning the service has been provided by a third-party domain provider. Due to our Terms of service, the company does not issue refunds for domain services. I've also made sure to check whether there's been any unanswered chats regarding your case. Feel free to scroll down to see what users just like you have to say about the support they get from the team and let us know if there's anything else we can help! Best, Lena Head Ucraft Customer Success Team

Response from UcraftMar 12, 2020

Hey Anna, Ines here from Ucraft. We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with our Customer Support Team and I would like to personally assist you with making things right. You can expect an email from us soon to discuss what occurred and how we might make it up to you. We value your business. Ines Growth Hacker @ Ucraft

Response from UcraftJan 22, 2020

Здравствуйте! Спасибо, что оставили ваш отзыв. Мы сожалеем, что у вас возникли ошибки в вэбмастере из-за индексации системных страниц. С другой стороны, мы считаем что оценка 1/5 может быть оправдана в случае полной неработоспособности приложения, либо отсутствия помощи от службы поддержки. Вы обращались в нашу службу поддержки? Можете пожалуйста отправить URL вашего сайта, чтобы мы проверили проблему с индексацией? Мы не получали сведений на счет ошибок с индексацией от других пользователей. С уважением, Служба поддержки Ucraft