Charlotte T.
Very poor quality and customer service
I ordered two frames. Both arrived made from very flimsy and cheap feeling material, and the prescription was off to the point I could not see out either pair. Mind you, I order frames from many different companies all the time, and I understand a $30 frame is a $30 frame, but this was poorly made lenses and an overall poor product. I asked for my money back and was told to send a picture of me wearing the frames. I wrote back to please just refund me my money as the quality was so poor I was not interested. UBLINS then cut contact. Update: After a back and forth with a representative who wrote me promptly after my review, I was told they would refund my money after I remove the one star review. I informed them I will write an update reflecting a solution when I get one. Do with this information what you want. Update: They sent my money back. Lifting them a two star is being generous.
Response from UblinsMar 27, 2026
Dear Customer, Thank you for posting this review. We thank every of our customers to give us their precious advice. We made lenses according to the prescription you filled and we inspected your glasses before shipment; everything was correct. As soon as we received your message on Facebook that you said that you couldn’t see well with the glasses, we requested you send us the photos of your prescription form and some photos of you wearing our glasses to our customer service department([email protected])for checking. Because customers often fill in the wrong prescription. These photos can help us locate the issue, then we will figure out the suitable solution for you. But we haven't received your email yet. If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience. We are also willing to remake the new glasses and reship to you, at our cost or refund you. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.