UblinsReviews of ublins.com

Response from UblinsApr 18, 2024

Dear Linda, Thank you for posting the comment and bringing this issue to our attention. We show all the size details, including the frame weight under the Product Description of each frame, please check them for a reference. Concerning this issue, we figured out a suitable solution.  As you are our valued new customer, you can select any other frame on our website, we are willing to remake the glasses with the same lenses and reship to you, only charging some processing fee.  Can you accept this solution?  We really value your satisfaction as our customer and we will do our best to resolve the matter in a way that satisfies you. We also have emailed you about the solution, waiting for your early reply.

Response from UblinsApr 18, 2024

Dear Valerie, Thank you for posting the comment and bringing this issue to our attention. Originally, you only ordered frames only without any lenses. We remade the glasses according to your prescription and requirements. Please note that you only asked us to remake them with your reading prescription, so they can only be used for reading. Do you mean that you can’t see clearly with them for reading? To locate the issue, we need to gather more information, then we will know how to do next. Please don’t worry, we will do our best to resolve it in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsApr 16, 2024

Dear Customer, Thank you for posting the comment and bringing this issue to our attention. There are two pairs of glasses in your order; could you please tell us which pair has the issue? Could you please send some photos of the glasses to our customer service department([email protected]) for checking? Once locate the issue, we will know how to do next. If the glasses comes with transport damage, we will remake the glasses and reship to you, at our cost; or give a full refund. Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the matter in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsApr 15, 2024

Dear Debra, Thank you for posting the comment. There might be some misunderstanding. When we learned about your issue, we figured out several solutions for you, and you ultimately accepted this solution that keep the frame you have now and we still issued you 50% refund. You said that you were satisfied with this solution, then we implemented it. Could you please tell us what else we can do for you now? We will do our best to meet your needs. We sincerely apologize for your unpleasant shopping experience and the inconvenience. Waiting for your early reply.