Universal AudioReviews of uaudio.com

No upgrade options on plugin bundles

Spend around 4000,- on hard & software with this company. My uaudio is not supported anymore on my new Mac and all bought supposedly 'legacy' plugins that are available as native the company will not provide. It is worth nothing that the legacy plugs are also native now but not for us early Byers! It is worth nothing? What a disappointment also because they do not supply new drivers for the expensive uad 2 satellite, that I can't use anymore on my new MacBook. Shame on uaudio letting down their loyal customers saying it's worth nothing! I payed more then 4000,- and another on the uad2 satellite on plugs unusable now in my studio. This is customer negligence. Shame on uaudio!

I was super excited to try out my new Apollo Twin MKII interface from uaudio, but that quickly turned to frustration after having connectivity issues. After paying $800 for a piece of equipment you would think they put everything you need in the box. You need a thunderbolt 2 cable which is outdated, they aren’t being produced anymore so you have to search far and wide to find one…they also look identical to a mini display port which isn’t compatible so you have to be very specific. With all that being said my production will suffer an entire month in total. SN: that very specific piece of information you have to find on the website

UA Connect is a disaster, it shows where this company is going. I regret having purchased their converters, there are other more reliable and professional manufacturers out there

If you don’t mind wasting a couple of days of money and valuable studio time along with unhappy clients and musicians then go ahead a buy UAD. I wish I never bothered… Had to send musicians and music clients home for second time now as my plugins won’t open due to THE worst, archaic payment and plugin interface on the market coupled with no customer service or help. Very unprofessional. The plug-ins themselves are great but considering there is barely any customer support I would avoid UAD at all costs! There is no direct customer support email address, just a patronising, moron, bot who forwards your support request and a customer support team that takes 48- 73 hrs if you’re lucky.. Considering UAD are raking in the money (being they are one of the most reputable brands in music) you’d think they’d use some of that profit to employ some humans who actually reply within a 24 hour period, but not UAD. I struggle to understand how they think this is acceptable in the modern professional music world. Even the lesser reputable brands (their competitors) have much easier systems and more so, real customer support (which is required less as their systems of payment and plugin interfaces actually work). A simple Reddit or Google search shows how many other people are extremely dissatisfied with UAD and their non existent customer service, some of which dating back years- but UAD dont seem to care. Sadly UAD have succumb to what seems a giant money grabbing corporation who have lost sight of their purpose. I will in future, spend my money on some of the newer up-and-coming plugin companies who use up-to-date systems and actually have customer service team that care. UAD are living off their old reputation and will swiftly be replaced by some of the newer brands that understand the demands and urgency of needing your tools on demand a standard requirement of modern engineers and producers. Avoid UAD like the plague- you’ve been warned. Absolutely disgusted with my experience and how incredibly unprofessional UAD are.

Their hardware and plugins are some of the best in the industry. I had some teething problems setting up my account with software issues, but their support was excellent (Dominic) and sorted it out really quickly.

Extremely terrible company, zero work ethics. I bought a Volt 2 audio interface especially for the plugins that come with it. Most of the plugins require ilok which is a true pain. But on top of all, this thing is broken from the factory. 5V power input won't work. This interface doesn't come with a suitable cable for your macbook. You have to buy a new USB C to USB C cable if you want to power it through your laptop. If you do, it simply drains the energy and you'll have to charge your laptop every 20 minutes. Second option is that 5V power option but it is simply broken. I bought 2 new adapters, 2 new USB A to Barrel cables. No solution. Won't turn on. This was the first time I purchased from uad and I assure every single flying bird on this planet that I'll never even say their crappy name in a single sentence. Shame on you uad. And people say they are well known. Well known for what? Extremely faulty products?

UA is dope.......