Universal AudioReviews of uaudio.com

I have had Luna Apollo twin my since it started with my Mac and it was great and then I bought many effects to use and it was great.Then I bought a Mac M1 studio and the problems started.I have had a terrible time with Luna since and I CANT use anything I still have Cubase 14 SO Do NoT BUY Luna I AM DONE There is an AI. Help. DO NOT BUY IT is terrible I have spent a lot of money and I am done

Was very excited to try the Polymax Synth that was offered in a promotion. But the UA Connect app wouldn't load or work and just kept crashing. There was no way to bypass this and just get a link for the plug-in to be downloaded. Very inconvenient. Tried multiple times to troubleshoot and ways to get the UA Connect app to work with no luck. Contacted via email for support but no response.

I must say that UA is by far one of the best when it comes to plug-ins. Very easy to use and very professional sound. I am glad that you guys got rid of the ILok for licenses which makes it so much easier to work offline. I love that you buy their products and basically gets to keep and own the licenses and still are able to update without paying subscription. Why did I give 4 stars and not 5 well some of the plugins are very power sensitive when putting them together with other brands. I don’t know why that is?!

I purchased UA Complete on line. I adjusted my Apple to recognise it. Pro tools loaded it but ... it's inactive, unless I buy Apollo hardware. Now they tell you! In no way is this made clear pre-purchse. And there's no refund for online purchases. What's the difference between this purchase and an online SCAM? ... not much. NEVER AGAIN UA!

Le manager à déjà quelques problèmes, il affiche des logiciels dont on dispose pas la licence et nous induit souvent en erreur, je pense que c'est une publicité déguisé, on nous offre 30 jours d'essais sur les plugins et qu'il faut passer à la caisse, c'en est pénible, je dispose des centaines de plugins sur divers Manager, UA Audio ne respecte pas du tout le consommateur et en profite pour nous induire en erreur. De ce fait, je vais éviter de continuer mes achats sur ce site, tant que seul mes produits "achetés" ne seront pas mis en évidence. En attendant, je ne vous le conseil vraiment pas, vous aurez tout aussi mieux ailleurs et probablement moins cher, vous me remercierez plus tard !

no idea why the reviews for universal audio Customer Service are so low. I actually wanted to post a five star review to Jason specifically. He literally went above and beyond to help me. And I’m talking above and beyond. All week long I was nagging him and I feel like I’m the most annoying customer on the planet. But they never showed any disrespect and or super professional. Their hardware and softwareis one of the best in the world. I truly want to see them keep on succeeding. Thank you guys.

Their software is running needlessly in the background... For what? I just wanted to install a plugin and THAT has to go through iLok... the plugin was free

Title: Disappointed by Satellite Purchase — No Plugins Included, Only Vouchers I have been a longtime Universal Audio user and invested in a UAD-2 Satellite (OCTO/Quad) expecting to receive the standard Analog Classics Plus plugin bundle as part of the hardware package. Instead, I was given only vouchers requiring a minimum spend, which feels misleading and disappointing, especially given the high cost of the hardware. The vouchers are of little value to me as I already own a significant UAD plugin collection and don’t want to be forced into buying more just to use a discount. This situation significantly diminishes the value of the Satellite purchase and leaves me feeling undervalued as a customer. I hope Universal Audio takes customer feedback seriously and returns to offering real, tangible plugin bundles with their hardware.