Universal Audio: the world’s leader in Thunderbolt audio interfaces, analog recording hardware, and UAD audio plug-ins. Explore products and shop now.
Universal Audio (uaudio.com) has 129 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Appliances & Electronics · Reseda, California
Excellent
Appliances & Electronics · City of Industry, California
Excellent
Appliances & Electronics · Los Angeles, California
Excellent
Appliances & Electronics · CARLSBAD, California
Excellent
129 approved reviews, newest moderated first
John R.
Stay away from UAD. Bought UAD complete 3 and UAD Complete 4 released about 9 - 10 days after purchasing UAD Complete 3. No grace periods they didnt upgrade me for free. Instead they are asking for 149 USD to upgrade. Ridiculous. UAD doesnt care about its customers. Support companies like Steniberg who gave me a free upgrade to CUBASE 15 pro with an amazing 5 weeks grace period. UAD will burn your pocket and not care about you.
Frank Z.
A few years ago, I had the opportunity to do a side by side comparison of audio interfaces by different manufacturers. I was a little shocked at how much better the Apollo interfaces sounded compared to competitors. I now own an Apollo Twin Mk2 and Apollo x6. Both are fantastic. I had a recent experience with their customer support, which was pretty good overall - especially after the case was forwarded to a senior specialist. Plugin quality is pretty outstanding. But - while they sound great, are stable, and work well, the installer always installs all plugins - including the ones you have not purchased - in all formats, which literally wastes gigabytes of disk space, and requires tedious manual clean up after every install and update.
Nils H.
Kann mein Plugin nicht mehr verkaufen nacxh Verkauf Hardware... toll
V M.
WORST PLUGIN EXPERIENCE EVER!!!!
Michael B.
A dinosaur company that will not survive much longer. customer assistance is a scam, apps and plugins are now no better than most of their competitors. The experience is like out of the 90s at best. Outclassed now. Nothing they offer can't be done with reliable products like Isotope, FabFilters or even stock plugs from Logic these days. No wonder UA dump their products like milk pat the sell by date. But the graphics are still good, congrats!!
Awesy
2 stars ONLY because my Apollo drags the UAD customer experience rating out of the toilet. Seriously, CS at this company is a joke. I am not even going into specifics but query response wait time is laughable. It's as though they have, like, 3 reps to field hundreds of queries a day or something. One would figure paying a premium for their great equipment might ensure a decent if not exemplary care for their customers. Not so. It's as though they figured a major price drop (during sales) in their plugins would suffice. This "Let them eat cake" attitude is surely biting them on the *ss as so many are complaining. They really ought to get this part of their game in order.
James M.
I have never experienced a more ridiculously cumbersome and time sucking experience then trying to setup my Apollo Solo on a Mac Mini. I have literally had to uninstall and reinstall a gazillion times and factory reset my Mac and re download the operating system and on and on and on. I guess the UAudio devices were not meant to be operated with MAC? Otherwise the worst experience EVER!!!!
John
Dumped a bunch of money into UA audio interfaces and was part of the customer based that helped build their brand and then they dumped Tech Support. They essentially abandoned the customer base that helped build their brand. Stay away from this company. Good luck good luck getting anywhere if you decide to go with them, you will be lost in the sauce with no support. There supposed online support is an absolute joke