David R.
Discriminating Business to Avoid
A Good friend of mine was using the U-Haul Moving and Storage of Westside in Edmonton at 11120 154 St. and he experience discrimination and limitations on accessing his unit. This started months ago just after his Mother passed away he was at his storage unit organizing some things and for a brief time nodded off. The manager called the Police on him claiming that he was using to unit to sleep in and that he had it all on Video. My friend had just gone through a rough week but he was not sleeping in the unit, he was actually staying with me. The police hauled my friend away and bla blah. After that my Friend had restrictions on his unit, the Manager, Chane Munro, put a second lock on the Unit so now my friend could only access the unit at specific times and only for 2 hours under supervision, he had to call in advance and even when he called and told them he was coming he would get there and the key for the second lock was not there, it was in the managers pocket and he was conveniently not around. This went on for months and got worse, they kept changing his due date for fees and constantly sent him notices of late payments. Finally I helped him get his stuff out and to another place, not U-Haul, and this U-haul is still sending him notices of late payment and a telling him that his rent is going up next month. They are threatening to send his account to collections, charging interest. I mean seriously, he doesn't even rent a unit from them anymore and they are pulling this crap. All the restriction and bull they put him through was unfounded he wasn't using his unit as a place to sleep, he had been up for days and nodded of for a few minutes, anybody would have after going through the same experience he had that week. I say this to all out there looking to rent a storage unit in Edmonton, DO NOT go to U-Haul Moving and Storage of Westside at 11120 154 St. They have no clue what they are doing and they discriminate.