Juan
U-Haul boxes are the perfect solution, but the service is the worst
August 8th, 2023 U-Haul boxes are the perfect solution, unfortunately, the customer service is the worst. I reserved my U-Haul boxes in the middle of June, and I had everything settled with the dates. At the begging of July, I called to confirm everything and the trouble began. The instructions for the delivery were a complete mess. The advisor made the corrections, but the date of the delivery was moved. Instead of receiving my boxes on the 2nd of August, they moved them to the 5th. On the 5th of August, I called again to ask about my boxes, and the answer was sorry we had to move the delivery till the 7th. Of course, the delay in the delivery causes discomfort, we were without a bed and a sit for almost 3 weeks, but the biggest matter is about time. My wife ask for days of vacation and my son came from Ottawa to help me. U-Haul doesn't care about it. What if I paid for movers to help me? Do I lose the money? Finally, I received my boxes yesterday. In conclusion, call all the time until you get your delivery. I'm waiting to receive the 50 daily dollars they promise for receiving my staff late. I think is fair from the 2nd of August.