U-HaulReviews of u-haul.com

We stored 3 boxes in Uhaul Medford for 4 years and then Uhaul international shipped to UK. Tylene was great in helping me sort all and kept me in the loop once the shipment had left. We received everything without 1 damage. Fabulous

At this location, the truck's rear door broke due to extremely rusted wires and we couldn't get any of the lower brass and percussion instruments out. the horrible part is that after calling, the people there said that if the truck breaks down on the road, it isn't their fault. not only that, but they also put 8-10 grade student at risk if the wires broke while someone was directly under the door. the concert was delayed greatly, and we only got the door open to get all the instruments out by wedging 2 tables underneath the door. after much arguing on the phone, the company finally sent two people to fix it, and while the time that helped was commendable, their results were not. the next day, the U haul was still broken, and we had to use the wedging techinque to open it for another concert

Terrible customer service and total rip-off, I was billed over twice what I was quoted. I told the kid in the store I was bringing it back and he could've told me it was going to cost more than double what he quoted but he seemed like he couldn't wait to get me out of there. I signed their contract quickly since I was in a hurry, so now I'm screwed out of over $900 over my quote!! I haven't used U-haul in over a decade and things have changed, I will never use them again. I would use any other rental company at this point, and especially this location. I talked to corporate and they told me that only the store could help me, and all they could do is knock off $29 (so essentially "tough luck pal"). Unbelievable rip-off!

Horrible customer service - they play favorites for tow hitches. Despite us having an appointment the GM made up some sad story contrary to their corporate 800 number that they are first come first served for tow hitches. Also, their mechanic - would not let him work on our kid’s fake car let alone a real one. Highly unethical behaviors from this company. The corporate office did not even bother to reach out to us about our experience when we contacted them. Take your money elsewhere if you want a company that values ALLL of its customers. This is the one in Manchester CT

Worst ever!! Truck was 5 hours late!! Dolly for car was not there. Would only give discount if we delivered the truck 2 hours away when we brought it back~~ A nightmare from beginning to end....

** PLEASE READ THIS AND TAKE NOTE TO IT. DO NOT WORK FOR U-HAUL** I have never in my life worked for a company as shady and repulsive as U-Haul. At first it was a lot of fun. I was told time and time again that they will be here for you and we always have your back. Then I was diagnosed with Epilepsy and needed accommodations for my disability. U-Haul not only refused to accommodate me, they told me if I had an issue with their response, I could just leave because U-Haul wouldn't be a good fit for me. Mind you, I have a disability and I loved my job with every fiber of my being, and they treated me with the most disrespect ever. Then I came in one day, and they pulled two calls where they heard my kids in the background because their sitter was on vacation, and they wrote me up on a FINAL, not a written, A FINAL. The next day, I kid you not, I came in and was told that they were just gonna terminate me because I just wasn't a good fit for U-Haul. I now have two kids, just been diagnosed with Epilepsy, and have no job to support my family. Please, think about that the next time you go do business with them. Think about that because all they are worried about is profit. And they will replace people in a heartbeat. I loved working for them and I'm not gonna lie, I'm pretty hurt by this because it makes me feel like a burden rather than a human being. Never will I do business with them. Please, there are so many other places to go. This is only my story....and you won't believe how many of these same stories are out there about how they treat their employees. Thank you for reading this!

We rented a U-Haul and transport trailer for our car to move from CO to OR. On the 28th of August the tire on the transport caught fire westbound on I84. Our car completely burned and all of our belongings are destroyed due to smoke damage. The fire chief said the situation could have been avoided and was due to bad wheel bearings. He also stated this was the second fire on a u-hail transport this week bc of the same reason. Thank God no one was hurt. We were told we were minutes away from an explosion. Beware before using u-haul.

August 8th, 2023 U-Haul boxes are the perfect solution, unfortunately, the customer service is the worst. I reserved my U-Haul boxes in the middle of June, and I had everything settled with the dates. At the begging of July, I called to confirm everything and the trouble began. The instructions for the delivery were a complete mess. The advisor made the corrections, but the date of the delivery was moved. Instead of receiving my boxes on the 2nd of August, they moved them to the 5th. On the 5th of August, I called again to ask about my boxes, and the answer was sorry we had to move the delivery till the 7th. Of course, the delay in the delivery causes discomfort, we were without a bed and a sit for almost 3 weeks, but the biggest matter is about time. My wife ask for days of vacation and my son came from Ottawa to help me. U-Haul doesn't care about it. What if I paid for movers to help me? Do I lose the money? Finally, I received my boxes yesterday. In conclusion, call all the time until you get your delivery. I'm waiting to receive the 50 daily dollars they promise for receiving my staff late. I think is fair from the 2nd of August.