TYR SportReviews of tyr.com

Really disappointed that such great products come with such poor and greedy customer service. I bought a pair of shoes, and many places recommended ordering a size up. I used their camera sizing feature, which indeed suggested one size larger than what I normally wear. When the shoes arrived, I tried them on and walked no more than 3 meters in my own home – they were clearly too big. I packed them neatly and sent them back. After a week after there resivet them, “I tracked the return via UPS and could see they had received the package.” Yet, I heard nothing. I wrote to them a week later – no reply. Wrote again another week later – still nothing. It took over 14 days before I finally heard back. They claimed the shoes were dirty and sent them for destruction. Even though the shoes are fantastic, this is not how you treat a customer. Even if the shoes were somehow damaged during shipping, or I had indeed returned worn and dirty shoes, the least they could do is contact the customer instead of completely ignoring them. I recommend finding another place to buy your workout gear.

shoes are okay, but return fees are ridiculous. I was charged shipping to get my order. The shoes run very small imo. I'm always a 12 and these fit so small I needed to return for a larger size. I was charged for shipping my return too. I also had to pay for packaging since they were originally shipped in a cheap plastic bag. On top of not refunding my original shipping they didn't refund my sales tax in full. All said and done it probably cost me $25 in fees. I wouldn't recommend based on the customer experience TYR has

The sizing of these shoes is off - so I would recommend sizing up by at least half a size. I also would not recommend that you buy these if you are from the UK, if you have any issues, as soon as customer services know you are from the UK they will stop replying and won't resolve the situation for you.

It took six months and 20 emails to get a refund after they repeatedly failed to ship my order and ghosted me 5 times. They claimed they would send my order, but never did. No explanation or support way provided. It was the worst experience I ever had with a EU store. Terrible

I relate to leave bad reviews but feel other O lifters should know. Wanted to patronize USA manufacturers and saw Hampton Morris using their products. I used the shoe size tool and ordered the size recommended. I specifically used the app - pictures and all - because the shoe was final sale. Shoe was way too small. Sent email and called customer service to say your tool doesn’t work. I hate to say it but an AI bot would have been better than the clueless rude person I corresponded with. She said they’d review and get back to me but never did. I can’t tell you how unsatisfactory the experience was. I will never order anything again and will tell all my clients BEWARE!! Maybe they should have stuck to bathing suits.

TYR has been a great brand for me. I recently lost a ton of weight and have had to get new training gear along the way. Luckily I seemed to need new sizes when TYR was having a sale. Their shoes, swim gear, wetsuits and running apparel have held up amazingly well compared to other brands I've tried in the past. I also LOVE my TYR knit beanie. I have two of them. My favorite brand would have to be TYR, with 2XU being a close second. The only issue I've had so far was I got a new hoodie that left black lint on every shirt I wore. I had to wash it inside out a few times to get that to stop.

Almost 2 months to get a refund. I bought shoes online 19 Nov from TYR eu. They got stuck at UK customs due to a missing invoice. I emailed TYR asking them to provide info but they didn't reply so the shoes were sent back to their warehouse. Emailed again to ask if they would re send the shoes, again no response. I messaged on Facebook, Instagram and nothing. Almost 1 month later on 09 Dec, I finally get a response saying they will re-send the shoes. I waited and didn't receive any shipping info, so emailed again. On 17 Dec they tell me they'll refund the shoes. I follow up several times, don't hear anything back until 11 Jan when they finally refund me, nearly ONE MONTH since they said they'd refund me and nearly TWO MONTHS after I originally purchased the shoes. No apology, no acknowledgement of their poor customer service. Genuinely the worst online shopping/customer service I've ever experienced. As other reviewers have said, stay away and spend your money with another brand.

The customer service is absolutely terrible both online and the store at Roosevelt Field. I was told by a customer service representative at the 800# I would be able to return shoes in person at the store, when I went to the store it was the complete opposite. In store staff was absolutely terrible, completely unprofessional and offered no assistance in trying to rectify a situation. Basically your problem nothing I’m going to do to assist. I have purchased several hundred dollars worth of items I like the products but after the experience I’ve had I will NEVER purchase another product from this company and would never recommend them to anyone. It is absurd to me that a company would be willing to treat any customer in such a poor and demeaning manner. Especially when the customer is wanting the product. I hope your company will have some customer service training opportunities in the very near future.