TWO MEN AND A TRUCKReviews of twomenandatruck.com

Absolutely wonderful service by the Newcastle branch, the men were absolute stars at moving us from North Shields to the Isle of Skye and put in an extremely long day, can't thank them enough.

On May 25, 2023, Two Men and A Truck from the Elyria. Ohio location moved my 80 year old mom from one apartment to another. The WORST experience ever. It took them 14 hours to move a 2 bedroom apartment. They had to make 2 trips because they claimed they cannot stack the boxes very high. When moving the furniture in they damaged the wood work and scratched the walls in a newly remodeled suite. One of the workers just stood around. In fact I caught lurking around the upstairs of her old apartment. Makes you wonder what he was looking for. There were multiple items damaged and broken. This move cost me over $2300.00. I dont think they deserve more than $500.00. I would not recommend them to my worst enemy.

I used Two Men and a Truck in Washington DC for just packing services, DON'T DO IT. I was 100% gaslit and they took advantage. 1. When my movers arrived (different company a few days later) before moving any boxes they began to show me that the one piece of tape holding the boxes together was completely open, that the bottom of the boxes HAD NO TAPE so when they lifted all my belongings fell out, and that the boxes were overpacked. When bringing up these issues to two men and a truck I was asked how they could know it wasn't the movers fault (i had video of the boxes on the day they were packed 3 days prior to the movers), that I seemed happy day of so why was I upset now and that the burden fell on my as the customer to in real time life the boxes/check the tape to ensure it was up to moving standards (I am not an expert it is why I hired a PROFESSIONAL packing company). They were only willing to refund me $75 the cost of the materials they brought that I used. They do not care that this level of packing is representative of their reputation. 2. The packers did not bring enough packing material so I had to pay for ubers both ways to go to a hardware store to get more packing materials with one of the movers after they had already taken more time than expected. 3. The packers stated their driving time was much longer than it was and only when pressed on the exorbitant charge did the management check the GPS to change the cost. Overall, the management spoke to me multiple times . They claimed to make concessions (rectifying their own miscalculations) and fully put the blame on me for their poor quality. My movers asked me if I packed the boxes myself that is how bad this company is.

Two Men and a Truck damaged furniture (actually dropped a dresser), lost items, scratched items, did not provide mattress covers resulting in wood slivers and grime on the mattresses. Would not pay the furniture repair man; had to negotiate a price. Would not reimburse us for replacing glass shelves that they lost, and quit responding to our inquiries. Contacted the home office who said that they had no control of the franchises. DO NOT USE!!!!!

This moving company lost $1500 worth of electronics and their claims process does not protect these items. I called them multiple times the next morning after my move and no one responded until 2 business days later. The claims manager, Garrett, was extremely apathetic and unresponsive. It took him two full weeks to “investigate my claim” and was inconsistent in what happened during the move. At one point I was told someone saw the item and the next time we talked he said no one had seen it. Garrett talked down to me and made me feel like I was not given a fair investigation into what happened. DO NOT use this company. When I tried to speak to another manager no one could give me a direct line or provide me with someone else to speak to. I’m now out $1500 and their “inventory sheet” for moves that they reference for claims is a joke as only furniture is covered under it with no option to list out other items. Extremely dissatisfied and wouldn’t wish this experience on my worst enemy.

TLDR: The Charlottesville Two Men and a Truck service will steal your belongings. I recently used two men and a truck in Charlottesville for a move. At the beginning of the move everything was going smoothly. My two movers were Jesse and Logan. They seemed kind; they introduced themselves and stated that they were new. I was concerned about this but gave them the benefit of the doubt. They did stop for about 30 minutes to take pictures of inventory on the truck. It is unclear if I was charged for this time. They stated that they were unsure if I would be. At the end of the day it seemed that I was, given that they arrived at 11:30 and the move lasted until 4:15 (I was charged for 4.75 hours). This is an extra 100 dollars given the 200 dollars per hour cost. Upon arriving to the destination, it became apparent that these were, indeed, new workers. They were dragging cushions across the wall in the stairwell, and scratched the wall in the stairwell in multiple areas with other pieces of furniture. They did try to get the scratch out with a 'Magic Eraser' sponge, but it ended up just taking the paint off the wall. They did file a damage report for this and that is fine, I figured we could get it repaired after without problem. We have used Two men and a Truck before for other moves (in other states) and there has been no issue with coverage of damages. The workers then spent approximately 1 hour attempting to take apart our bed frame. We have never had this issue before with other Two Men and a Truck services, despite having had the same bed frame in the past. In total, the bed frame alone added approximately 2 hours of work to what should have been a very quick move (with prior Two Men and a Truck providers in other states). They also scratched the walls of the stairwell again with the bed frame. These are all problematic things with a moving service. Ultimately, we settled up. I still included a tip, despite all the damages. I also provided them water bottles throughout the day whenever they needed it. I thought it was all over. As I go to sit down for the night it becomes apparent: THEY STOLE MY NINTENDO SWITCH. I contact the office and it soon becomes apparent that they are not going to do anything. I implore you to not use a service with movers who WILL STEAL FROM YOU. Furthermore, they work with a repair service which seems to be contracted by them. When he was evaluating the damages he stated he would not provide a quote and he would repair the damage himself. Furthermore, the insurance they provide requires a 100 dollar deductible in order to have services rendered, despite not providing a quote. DO NOT USE THESE MOVERS.

The entire experience was TERRIBLE! When the 3 men arrived one was still sleepy & complaining, I’m addition he had a smart mouth! I offered to get them coffee from the local gas station but grumpy requested Starbucks Frappachino (Caramel Ribbon to be exact) I noticed they had gotten everything out of the kitchen except my microwave & kindly reminded them to get it. Of course they forgot it. When I mentioned it again, smart mouth told me I could’ve gotten it. Keep in mind I told them when they arrived that I’m a heart patient with a defibrillator. Anyways, they kept inquiring about the next stop (storage) and how much stuff was in there. They complained about not doing their next job after mine. They asked if I had any valuables in the storage & I advised them yes, my family Chiba dishes that have been passed down through generations. They broke some of it as soon as they got to the storage! One of the boys was on his phone the entire time planning his escape, & sure enough, he left early causing them to go over the estimated 5.5 hours to move both places & unload to new place. This was a one bedroom apartment, & a small storage. There was plenty of room on the truck but they kept saying things weren’t going to fit on the truck. Once we got to the new place they put all boxes in my living room & dining room. I requested things marked in red BEDROOM to be taken upstairs. They ONLY took the beds & dressers upstairs! Not one box or tote! My living room looked like a storage! My dining room was filled with boxes! When the move was over I was told during reservations for the service I’d owe $157, well smart mouth said my balance was $755, but I wouldn’t be penalized for the other worker leaving early. I made him get a hire-up on the phone! They manager wasn’t aware that I paid $860 up front. Didn’t show the $260 I paid after the first payment of $600. That still wouldn’t add up to $755 balance. They told smart mouth to collect $255, so I paid that to get them the hell out of my face! I didn’t want any trouble from these guys! Of course I voiced all of my concerns to management the next business day. I was told to complete a damage form with pictures & I did. Took them a week to get back with me. They said I STILL owed them like $180 ish dollars & that they would take that off and send me a measly check for $100 for my broken family heirlooms! I was taken advantage of due to the fact I was a single black female & no man was around! I used some local movers from Indianapolis in May 2021 to move my family from Indianapolis to Memphis (Germantown) & had no problems with 2 guys who worked extremely hard, in which I paid about $2000. This move cost me $1115, go figure! DO NOT EVEN THINK ABOUT USING THIS COMPANY FOLKS! #BuyerBeware

I regret hiring them for my recent move. The movers arrived late, and the entire process was unprofessional and frustrating. They rushed through the job, causing damage to several of my belongings. Moreover, the company overcharged me and refused to provide an itemized breakdown of the fees, leaving me feeling cheated and taken advantage of. When I reached out to customer service to address these issues, they were unresponsive and unhelpful, which only added to my disappointment. Overall, I had a terrible experience, and I would not recommend their services to anyone. I suggest finding a different moving company that is more trustworthy and respectful of their customers' time and possessions.