TWO MEN AND A TRUCKReviews of twomenandatruck.com

We were thrilled with OUR Two Men And a Truck move here in Central FL. On time to Pick up, with deliveries of furniture to 3 separate addresses 40 miles total apart., finishing over 2 hours ahead of schedule! They wrapped and strapped the furniture and unloaded carefully at each stop. We had 3 men who were quick, good natured and seemed to enjoy their work, and acted as a team. A stressful day turned into a stress-free, well orchestrated Move! Thanks to Shavaughnre, Christian, and SDevis from Casselberry, FL! Office was excellent in communicating as changes occured, both ours, and theirs. Would use and recommend them in a heartbeat!

Every aspect of my move, right from getting a quote to maintaining contact with me throughout to be sure we were both on the same page, to the move itself was just great. I so appreciate a moving company that actually does everything so well.

I agree with those reviews that say this used to be a good company but it has gone severely downhill. I first used them in 2015 and again in 2019 Now it is arrogant rude customer service It's as if they feel they don't need to be considerate now that they are somewhat successful. What a pity. Maybe it's time for a change in office/receptionist staff. This is how companies get run into the ground . Not to mention what the Better Business Bureau has to say about them.

Very disappointed with our removalists. They went to a wrong address to start with. Then gave me a pitch about how many other jobs they had to do on that day and so they didn’t want to move anything heavy because otherwise they would end up tired. Moved all the light easy stuff (6 boxes) and left bigger awkward stuff like outdoor lounge frames. There were several pots that I was reassured they could cope with when I booked (they werent big). The removalists complained so much about weight and that they didn’t have handles (?) I gave up encouraging them - hubby and I ended up moving them ourselves. Everything was done at snail pace and with significant negotiation. I think it may have been their second time doing an uplift, so in have been trying to give them benefit of doubt. I also had a big picture frame individually insured by 2menandtruck which they managed to avoid moving too… We didn’t have a lot to move and yet it took 5 plus hours. There werent enough hours in day to have them go back for a second trip to move the remaining few items. I know these things always take much longer than you expect but we really had moved most of the stuff… I just needed a truck/space and some muscle to help move the big awkward items… very very nice men, but this cost a lot as we paid on an hourly rate… (another lesson learnt!)

This used to be a good company so I let them store my entire apartment during a remodel. They lost or stole all my family artwork and several tool boxes with a lifetime of tools and work memories. They have refused to return calls or respond to e-mails. All I can say now is they are BAD NEWS and STAY AWAY from them. When I got thru to my agent he hung up on me.

Absolutely dreadful moving company. The estimate they initially quote is half what they will charge. They double the charge on your card without informing you. Extremely stressful experience on the day. Blaming us for not booking correctly when in fact the fault lay with the booking person on the phone who did not correctly do their job. The guys doing the move informed us that this regularly happens. They almost left our house with half of our contents still in the house. We ended up having to pack at least 1/3 of our stuff ourselves and move it in our cars. I believe their business model is to give people incorrectly low estimates so you book them then they double the price without making it clear to you what is happening and to also blame you for their scam. NEVER USE!!

We had three moves with Two Men and a Truck in the space of less than a month. The first move was great. The movers were very careful and friendly and they seemed to like each other and enjoy working together, which made for a pleasant environment. The second move was on a Saturday. Two Men and a Truck didn’t bring enough trucks for our move and we were told that they would move the rest of our belongings on our third move, the following Monday. I was asked if I wanted to purchase additional insurance at the start of the day, but the first move went so smoothly that I felt quite confident in their abilities and declined. No one communicated to us that there would be trucks in two different places at the same time that Monday, so the day began with a bit of confusion. All boxes were labeled on the top right with brightly-colored tags: kitchen, bedroom 1, bedroom 2, living room, etc. The process of clearing out three storage units and the remainder of a house went pretty smoothly and we arrived at our new house by the middle of the afternoon. As the boxes were clearly labeled, I gave general instructions but assumed getting the boxes in the right rooms would be fairly straightforward. At our new home, one of the movers ran into a wall with his hand-truck and left a crack over a foot in length in the wall. The mover in charge took pictures and said they would take care of it. Over the course of the next week or so, we discovered that between 25 and 50% of the boxes were not in the correct rooms, and eventually spent the better part of a day shifting boxes ourselves. That wasn’t so bad, but then I was informed by the manger that the crack in our wall wasn’t covered because we hadn’t purchased additional insurance. I’m pretty disappointed. While Two Men and a Truck doesn’t have a legal obligation to fix what they broke, surely a moral obligation exists. Seems like it would be a small price to pay to retain customers’ good will and to assure future business. If you decide to use Two Men and a Truck, be sure to purchase the additional insurance.

Punctuality: On the day of the move, I waited for their team to arrive at 8:00 AM as scheduled. After 15 minutes of no-show, I had to make the initial contact. The movers arrived two hours late, and no one proactively informed me about this delay. Misquoted Estimate: When I initially inquired about the expected duration of the move, I was advised that it would take approximately 3 hours with 2 movers. In reality, the move took 8.5 hours, resulting in a significantly higher cost (3x) than what was initially quoted. Damaged furniture: The movers damages my lamp, there was a whole at the top of my dresser and the legs were bent at the bottom of another dressed (from being pushed instead of carried properly) THEFT: $13,000 worth of jewelry, watches and electronics never made it into my storage which I did not realize until I moved out 5 weeks later. It took Bellhop the company I signed with over a week to even get me the names of the company they sub contracted to (Two men and a truck) and the names of the movers who handled my move. I reached out ot two men with a truck and they would not even supply me with a COI or give insight into their vetting and background check process. I have filed a report with the police and a claim with my insurance company as their company is taking no responsibility for this matter. It is has been extremely painful to lose valuable items passed down through generations in my family and not to have anyone held accountable. DO NOT USE THEM!