TWILLORYReviews of twillory.com

I ordered the wrong size blazer, and not permitted to exchange. It was a close out item, si I should have been more careful, but I am not requesting a refund onkly an exchange. Will not be back. They have since stepped up and allowed the return which is appreciated.

The worst customer experience situation I have ever had. I ordered a shirt, and they sent the wrong size. I contacted them to return it, and they refuse to respond. I have sent 7 emails now and still have not received my return label. It's insane that it takes 3 weeks and 7 emails, and they still can't resolve a simple issue.

Bought a black suit and the top and bottom do not match. Tried returning it when I noticed they are not the same color even though they are labeled the same color. Never worn, washed, altered, etc. extremely frustrating

Ordered 2 blazers. I was sent one in the wrong color. They ask for a picture before "looking in to it." What is a picture of a black blazer that should have been navy blue going to do for them? Just sent me a return label and get the correct color overnighted. It was their mistake, but instead of correcting it, I'm given homework for them to opine on. Not sure if recommend them to anyone.

I accidentally damaged my Twillory jacket while using a steam iron. The mistake was entirely mine, but I contacted Twillory to see whether they could help. Their customer service team was incredibly responsive and understanding, and they sent me a replacement at no cost. That level of service is rare and deserves to be recognized. I was already extremely happy with the quality, comfort, and appearance of their clothing, but this experience made me appreciate the company even more. Twillory truly stands behind its customers, and I will definitely continue buying from them. Highly recommended!

I wear a dress shirt 5 days a week and the first time I wore a Leader non-iron dress shirt I didn't want to take it off. they are so smooth and comfortable. Highly recommend these dress shirts. Recently I received a sale item that can't be returned. It had a small hole in it and sent an email to customer service with a picture and they offered to replace or refund and let me keep the holy shirt. Orders arrive fast and as a person that dresses up everyday I really like the quality and how they still look fresh at the end of the day. My favorite is the comfort.

The package was sent to the wrong address and when I reached out for help they told me there was nothing they could do. I don’t believe that is true as they are the ones that shipped it and should have a way of correcting the mistake.

Great customer service. Order duplicates and sent an email Customer support handled the situation immediately Great products Great serbice