Twentyeight HealthReviews of twentyeighthealth.com

Never written one of these reviews before but honestly, they've been so scammy the past few months that something needs to be said. There seems to be a few gimmicks they've been pulling: 1. the one we all got, "upgrading" to "standard" plan, they brute force you with an invoice email. i think if you have a card on file they'll charge it. contacting CS they can bump you back down to "basic" but the "invoices" kept coming 😂 2. The dashboard will say the script is on the way however it's not up to date. i wasted precious time thinking my order was coming when in reality nothing was happening. i had to contact CS to get an update which was all lies as well.. 3. they've been saying my insurance won't fill my prescrip when my insurance is even basically like "what, no ur good, is carepoint OK?" 4. they said that was a mistake and my insurance does, but now they messaged in the "provider message" area basically saying "wait no ur insurance doesn't! what u wanna do?" and the kicker is YOU CAN'T EVEN RESPOND THERE WITHOUT A "STANDARD" PLAN... Luckily I have one more emergency BC pack, otherwise the 2.5+ months of back and forth of them feigning insurance issues and plan upgrades "mistakes" just to try to force me into into a subscription (where I'm not even confident they're equipt to fill my basic BC script anymore) could've been dire. Something seriously changed over there, can't wait to read the exposé on it. Seems these good online BC providers eventually fall after a year or so and unfortunately instead of just bowing out like The Pill Club they're trying to scam everyone remaining for some pocket change $

Loved when they were simple health but now they are terrible. Dashboard doesn't update you when they need more info, customer service is slow and gives different information. They told me my order was shipping after 2 months of back and forth and now they are saying my insurance isn't accepted when it hasn't changed. Also charged my credit card for some premium account when I never opted for that, how do you charge me when you never even processed my order?

They can’t seem to process insurance correctly. It was an annoying and frustrating experience.

Avoid at all costs!!!! This was once a company that could handle what they said they were doing but over the last few months they have not provided the service they have said they were providing. In addition to not receiving my products for the last two months they have started charging fees for things that they never charged before and I’ve made a premium program that once someone tries to opt out of they charge you for anyways avoid this company at all costs!!!

If I could give this "company" a negative rating I absolutely would. I attempted to start with them a year ago. They manage to fall behind on delivering my prescription on day 1. My first order took over 2 months to "arrive." I say arrive because I got a notification it was delivered, but I didn't receive it. I reached out for assistance and am still waiting to this day to hear back on that one. Found out it was still at the post office and received it a week later. So now from when it was filled, delivered, and by the time a started taking it, it had been 3 weeks. So realistically, it should have been filled again a week later. From that point forward it was issue after issue. Never once was it just delivered on time without me having to ask where it was. And I would get the runaround for days, once I would finally get someone to answer. And they wouldn't overnight you something to ensure you didn't miss days. It would take another 2 weeks to arrive. And forget about any texts you receive. Because they aren't lined up with the actual processing of your prescription. I cancelled this a half a year ago, and just recently started receiving new bills from them. And saying my insurance won't cover it because it's not in my timeframe. So now they may potentially screw up my true prescription I now receive through my local pharmacy. Let's see how long it takes them to truly respond. Because the half-assed please contact us for support message that's about to pop up under here is not going to cut it. I already did reach out. And expect a FULL response.

TwentyEight Health was a mixed bag from the start. I just needed to continue the birth control I was on with The Pill Club but it took them weeks to send the first packs. I need to skip the inactive weeks and take it continuously and the second shipment wasn't going to make it despite me contacting them multiple times. I moved to shipping it through Express Scripts. Now, today, right after I paid $26 for my annual renewal I was informed the plan is now $13/month. It wasn't explained but after digging I realized the $0 basic plan doesn't include prescription renewal, so basically it does nothing if you use an outside pharmacy. The email I got today said I would get 2 months free but after contacting them they issued a refund for the $13 charged today before I even got the email. What two free months?? I'm fairly certain it's illegal to move people from $0 to a monthly subscription fee (my annual fee was not automatic, I had to initiate the renewal myself) so I reported them to the FTC. Use GoodRX or something that's at least worth that cost. The $13 provides no additional value.

My account was switched over from Simple Health. I was finally ready for a refill so I completed the consult on their website. Because I had come from a different site that no longer exists, I was given a discount that waived the fee of the consult. Over a week later, I still hadn't heard anything back. Then I got an email saying my account was canceled because I had another account with a different email address. I never signed up with a different email so I'm not sure how that is possible. I emailed them and asked them to open my account as I had just completed a consult and was waiting on the doctors reply. I was then told that I needed to upgrade my plan to pay $13 a month. Mind you that they have a free plan available as well. Why do I need to pay $13 per month when I should only be communicating with the doctor once, maybe twice a year? I don't need extra services, just the prescription. It's now been two weeks. Still no response from the doctor. Every email I get is the same response and never actually answers my questions. I've emailed them today and asked them to close my account. Awful customer service. And now I have to scramble to figure out who can prescribe my birth control. Please use caution if you are going to utilize this provider. Update: the reply I received here is the same reply I keep receiving over email, which is not helpful.

Horrible Experience!! I used simple health until twenty eight health took them over. I’ve only had one or two successful orders since it became twenty eight health. I recently noticed I was running low on birth control and they had not sent another pack. I checked their website and found out my subscription was canceled with no warning whatsoever. I reached out to customer service who told me it most likely got cancelled because my insurance changed…. To which I responded that my insurance did not change. When I then said I need a refill they said okay we will restart your subscription and send a refill! They then filed a claim with my insurance and did not fill my prescription and denied filling the claim (even though my insurance literally has it on file). Trying to speak to anyone is damn near impossible. They do not have a phone number just chats and emails that take forever to get a response and when you do finally get a response they will avoid all of your questions and concerns.