JEFFREY M.
Daniela has changed how I look at…
Daniela has changed how I look at twenty eight health. There was a miscommunication where I got charged for a shipment when three days before I paused the shipment. She emailed me and said she would look in to it and she apologized. A couple hours later I got a message alerting me that I’d be getting a refund. This was on Friday and today (Monday) I got the refund back and a personal message from her! Hands down best customer service representative!!
Response from Twentyeight HealthNov 5, 2024
Hi Jeffrey, Thank you for sharing your experience using our service to access the medication you need! We're committed to stellar service and I'm so glad to hear our Care Team, especially Daniela, has made this the case for you despite the hiccup. We appreciate the opportunity to provide you with the level of care you deserve. Please free to reach out at anytime - we're happy to help! :) Sincerely, Kelsey (she/her)


