Angela
Sent the wrong medication and refused to exchange it
They sent me the wrong medication which is a pill I can’t take because it makes me so nauseous. I could have told them this if I was asked before they changed a medication I have been taking for years. Even though I offered to send the unopened packs back to try and get the right ones sent with me, their only solution has been that I pay for new ones out of pocket. I pay twentyeight health for a subscription already and now I haven’t had my pills in weeks because they won’t fix their mistake. I take these pills for a multitude of reasons including ovarian cysts, but that apparently doesn’t matter to twentyeight health. I don’t know how the medical provider can with a good conscience be okay with this but she has been no help either.
Response from Twentyeight HealthApr 3, 2025
Hi Angela, Thank you for sharing your experience, and for the opportunity to resolve this concern to your satisfaction. It's been great to touch base with you directly, and we truly appreciate your continued patience. I'm glad to confirm that our pharmacy team was able to work with your insurance and, despite a stock issue, get your preferred brand on its way to you ASAP. Our Team is always glad to troubleshoot insurance issues, and we truly apologize for any miscommunication the email you received which included alternative next steps, such as the option to pay out of pocket to avoid any lapse in medication, may have caused. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from your feedback as we continue to evolve. We're glad to have you here, and if you have any further questions or concerns, please don't hesitate to reach out! Sincerely, Kelsey (she/her)