Twentyeight HealthReviews of twentyeighthealth.com

This company, unfortunately, deserves 0 stars, and I really am not the type of person to leave any reviews- much less negative ones. Like many other reviewers, I’m a former SimpleHealth customer, and it seems like Twentyeight Health has completely botched this merger. I received an email saying my birth control refill would arrive no later than May 15, but when I checked my account dashboard, it hadn’t even shipped! Obviously, this is a huge problem for medication that’s inherently time sensitive, so I tried to get in contact with customer service. The problem is that the company’s email is a sham— it’s not a legitimate address that your email provider (Gmail, Outlook, whatever) can even recognize or send a message to. And their phone number is totally unresponsive. I understand that mergers are tricky and there will naturally be hiccups, but this is not acceptable. Women, including myself, are completely dependent on companies like Twentyeight to do their job and provide medications like birth control on a timely basis. I have personally never interacted with a company that demonstrates such a blatant unwillingness and inability to interact with its own customers. I’ll be deactivating my account as soon as possible, but given how things are going, there’s no telling when that will be. Edit: It’s almost funny that they suggested contacting them through their phone number (through which I’ve received no response when I’ve texted 3 separate times) or their email, which doesn’t work.

I was prescribed birth control from their doctor and it was supposed to be here May 10th. It never shipped. When I reached out for help I got an email that my account has been paused for "not hearing back" from me. I have replied to every message sent to me. This company was looking for an excuse to drop me because I asked why my pills didn't even ship yet. This company wasted my time, please don't waste yours. I would give negative stars If I could.

I was originally a customer of SimpleHealth and was switched to TwentyEight because SimpleHealth was closing their pharmacy. This whole experience has been a disaster. I’ve been on birth control for years to control PCOS symptoms and to skip my monthly cycle. I am on the last week of my pills and have been waiting for weeks to get my prescription!!!!! No updates and no one from TwentyEight Health has responded to my emails. I had no choice but to go through my local pharmacy which ends up being cheaper because you can use Good RX coupons. Save yourself the trouble and avoid this company!!

terrible should not have xulane listed at 0$ for insurance if it is no longer covered by partner. I can't get this properly at this point and I'm tired of going in circles fighting to receive the correct patch smoothly. 😬☠️

they are so horrible. i was with simple health until they switched over. i emailed them several times trying to tell them i wanted to switch prescriptions and upon getting no response, i cancelled my prescription on simple health thinking that would cancel it on twentyeight health too, but no for some reason it didn't. they then emailed me saying they needed me to sign before they dispensed my prescription, since i didn't want it, i didn't sign yet they dispensed it anyway? i then tried to message them in their chat to cancel my account before they shipped the prescription. they said they would get back to me in a few hours and it's been a full day and i've heard nothing except they ended up shipping my medication i didn't want and didn't sign for. sent them several chats and gotten no response. tried to text the number they provide, no response. so i try to call and the number gives you an automated message telling you the best way to reach they is email or text and then just hangs up??? this website is so horrible, unethical, and the customer service is awful.

If I could give this company 0 stars I would. I have tried so many times to email and call and can’t get a response or call back. Now as a result I will be out of the country without access to the birth control I need. Absolutely careless customer service. I called, texted, and sent multiple emails and there was no way to get a response from a human being. TERRIBLE Edit- they did finally respond but it was too late- I had to write this review plus ten additional emails for someone to even respond to me. By the time they responded it was too late to get my prescription in time to be fully protected my trip. I will never recommend this company.

I have been using this company. But this year was a mess, they always late, I had to transfer all my prescriptions to my local pharmacy.... Now I was supposed to receive 12/28 and they sent it through UPS and I will receive it 5 days later... They were saying that they can not do nothing even if is their mistake and I had to buy generic to don't stop my pills. Their customer service is really bad, their never make a solutions and they are working with medical prescriptions no clothes or something else.

I've been using Twentyeight for several years now. In the beginning, deliveries were on time and customer service was excellent. That all changed over a year ago. Twentyeight is now inconsistent with medication deliveries, to the point I've been in tears messaging them to please send the time sensitive medication I require. I have endometriosis, and the birth control I use is vital to keeping my symptoms under control. Without it I am unable to live a normal life and am bed ridden. The company is aware of my issues but seems to be just fine with letting the health of their clients deteriorate, as long as they get their money, of course. Speaking of billing, Twentyeight removed my current insurance from my profile and re-added an old insurance I haven't used in a year. Seeing the other reviews online and realizing others have also experienced this, I'm beginning to question the legitimacy of this company. I shouldn't have to deal with stress and anxiety every month, worrying they'll conveniently forget to fill and deliver my order while taking my money and billing the incorrect insurance. With the future of reproductive healthcare being uncertain in the post-Roe era, Twentyeight needs to take their job seriously and deliver the medication people pay for and need. Maybe don't add to the anxiety that we can't control our own bodies. Maybe don't have a hand in causing people to miss their birth control. EDIT: June 15, 2023. I received an email from Trustpilot yesterday (June 14th, 2023) telling me that Twentyeight Health quote "asked for more details to better understand your experience. If you don't respond, your review may be taken offline" end quote. I logged in to see what details they're asking for, and they want reference numbers, my full name, and my phone number. They want all that now, on a review they ignored for nearly a year, from someone who is no longer a customer and hasn't been since originally posting this review? Is this an attempt to get my review taken down because it's negative?