Shanna Hartsell T.
Very responsive
Very responsive. My daughter was going to run out of pills before her next order arrived in the mail because she gets pill packs of 21 instead of 28, so she can skip her menstrual cycle. Somewhere along the line, the delivery date was miscalculated. I reached out via the online chat, and they responded within 2 minutes and then within 10 min they had called the Rx into our pharmacy. I appreciate the super fast response time, as my daughter had not been paying attention herself to give me notice. She only had 2 pills left. We needed them asap, and we got them asap. Thanks for helping in the time of a near crisis.
Response from Twentyeight HealthMay 30, 2025
Hi Shanna! Thank you for sharing your daughter's experience using our service! I'm so glad to hear we've been able to support her preference to skip periods on her preferred medication. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm glad to hear our Care Team provided you with the level of prompt, efficient, and empathetic support you deserve, and helped resolve any hiccups so you could receive your refill ASAP at your local pharmacy. We truly appreciate having you as part of our community! Please feel free to reach out anytime and we'll be glad to assist! :) Sincerely, Kelsey (she/her)