Twentyeight HealthReviews of twentyeighthealth.com

Response from Twentyeight HealthJul 25, 2023

Hi Jessie, Thank you for taking the time to share your experience. I am so sorry that your transition from SimpleHealth has not been the smoothest. Unfortunately, there are some specific insurance plans that our pharmacy partner is not contracted with. However, we are working diligently on expanding our insurance contracts as much as possible. We currently accept most commercial plans in our active states, as well as Medicaid plans in CA, CO, DC, FL, GA, IL, IA, KS, KY, ME, MD, MN, MO, MT, NE, NJ, NY, NC, OH, OR, PA, SC, TN, TX, VA & WA. We offer other solutions to those whose insurance is not contracted with us. You can purchase your birth control at an out-of-pocket price, prescription transfers to your local pharmacy, or a connection with our nonprofit partnership, Bedsider. I have reached out to you for more information via Trustpilot and would love the opportunity to make this right for you. Sincerely, Danielle

Response from Twentyeight HealthJul 25, 2023

Hi Alyssa, Thank you for taking the time to share your experience with us. I sincerely apologize for any inconvenience the delays in response may have caused you. We are actively hiring and training new team members to assist with answering incoming requests as quickly as possible. I would love the opportunity to make this right for you! I agree that you should not have to wait this long for your prescription and would love to ensure that your future deliveries will be a seamless experience moving forward. I have requested more information from you and looking forward to hearing from you. Sincerely, Danielle

Response from Twentyeight HealthJul 25, 2023

Hi Elizabeth, Thank you for taking the time to share your experience with us. Our small team was overwhelmed by the number of requests and we have actively hired and trained new team members to address this. This is absolutely not the experience that we want our customers to experience. I have reached out to you for more information and hope to have the opportunity to address any other concerns you may have. Sincerely, Danielle

Response from Twentyeight HealthJul 25, 2023

Hi Adidah, I appreciate you taking the time to share your experience with us. We understand the importance of your health and wellbeing and we are actively taking steps to minimize response times and to ensure a more seamless experience moving forward. I have reached out via Trustpilot to get more information from you. I would appreciate the opportunity to look into this further and address your concerns directly and with our team. Sincerely, Danielle

Response from Twentyeight HealthJul 18, 2023

Hi Amanda, Thank you for taking the time to share your concerns with us. I am very sorry for your negative experience during the SimpleHealth transition. Although this is not an excuse, our small team was overwhelmed by the amount of incoming requests. We are actively hiring and training new team members so that we can address all inquiries as quickly as possible. We understand the importance of your health and wellbeing and we are actively taking steps to minimize response times and to ensure a more seamless experience moving forward. I have reached out via Trustpilot to get more information from you. I would appreciate the opportunity to look into this further and address your concerns directly and with our team. Sincerely, Danielle

Response from Twentyeight HealthJul 18, 2023

Hi Faith, Thanks so much for your positive feedback! We are delighted to hear that you found our services easy and convenient! It seems like there might have been a slight oversight in your rating, as you mentioned positive feedback but awarded us 1 star. If there are any specific aspects that you think we could improve on, I would love to hear from you and address them promptly. Sincerely, Danielle

Response from Twentyeight HealthJul 18, 2023

Hi Kaylee, Thank you for reaching out to us with your concerns about the transfer of information about your care. We can assure you that this was done in accordance with applicable legal requirements. The Pill Club sent notices to their users that they are ceasing operations. To ensure that their users continue to receive the prescription medication that they need, The Pill Club and its physician practices entered into an agreement with us that includes a secure, confidential, and legally compliant transfer of your medical records and prescription files to Twentyeight. Our team is available to help make any adjustments to your account. If you’d feel more comfortable having your information deleted, please let us know and we can delete your personal information permanently from our system. I have reached out to you for more information so that I can address any concerns you may have. Sincerely, Danielle

Response from Twentyeight HealthJul 17, 2023

Hi Lady, Thank you for taking the time to share your experience with us. Our small team was overwhelmed with the number of incoming requests, but we understand that is no excuse for you to have to wait that long for your prescription. We are actively hiring and training new customer service team members to address all incoming requests as quickly as possible. I would love the opportunity to have your situation sorted out and to have a more seamless experience moving forward. I have requested more information from you via Trustpilot. I am looking forward to making this right for you! Sincerely, Danielle