Twentyeight HealthReviews of twentyeighthealth.com

I have had ongoing attempts at communicating via site chat, email, and text chat since their call number just tells you to text or email and hangs up. I used The PillClub for 3 years prior to their buyout. Despite my state being "ineligable" I was sent a prescription and my insurance charged. The prescription I was sent was wrong, and puts my health at risk if I take it (I could literally have a stroke), which all the details were told to this horrid company.They offered to send me the correct medication nearly 3 weeks later, and then ignored any and all communication without fixing the error or even acknowledging my issues of having not gotten a "doctor" consultation, and having been given a random medication clearly without looking at the records from PillClub they'd received against my will.They now will not send the correct medication, or allow me to dispute the issue with my insurance as they have to dispute the mischarge. I'm now stuck without birth control for a minimum of 90 days. They even refused to dispute through the BBB to come to a reasonable agreement, that all I want is either the money to pay out of pocket elsewhere for BC because my insurance won't cover it for 3 months, or the correct medication sent.

Terrible. I wish I’d never dealt with this company. Previously I used the Pill Club and never had issues. Now I was forced to use this company since the Pill Club shut down. Twentyeight health takes forever to reply to emails (they say current average response time is 1 week), ignores multiple text messages, not available at all by phone call, constantly asks for updated info when I’ve updated multiple times and I still have no medication after weeks of back and forth. I tried to cancel to go to a different provider and they tell me that they can’t cancel because supposedly the prescription is being filled (it’s been “processing”/filled for weeks now). Extremely frustrating and I’m almost out of medication now. Run far from them and go literally anywhere else.

Stay far away from this company. Not only do they lie about your insurance coverage to make you pay out of pocket, but they will violate your HIPPA rights. Not to mention they just exposed over 200 email addresses to scammers and strangers in a data breach (probably due to their negligence). Customer service is awful. I never had an issue with two years of Pill Club, and this company just s**t the bed in their acquisition of PC and Simple Health.

This company is a joke. I was transferred over from SimpleHealth. It has been almost a month since they charged me for my next prescription delivery, still haven't received my prescription. I ran out of my last pack over a week ago. They do not follow timelines that are on your account for how long the doctor takes to review your prescription, how long until your prescription ships, etc. Whenever you actually get in contact with someone from customer service, they blame the delay on some BS about having extra patients from the SimpleHealth transfer. It's been over 3 months.... time to get your s*** together.

Disgusted with this company. I was an unfortunate transfer here from the pill club. I reached out to them over a month ago for assistance, crickets. I have emailed, chatted, texted and called and no response. What’s worst you can’t cancel your account or remove your credit card and personal information without contacting them first. Which is ridiculous because they don’t answer. I had to cancel my credit card to insure they won’t charge it. That’s if they ever decide to respond to me. F- this conpany. Response to Danielle: My issue wasn’t that the pill club had to transfer my account because they were closing down. My issue is with twenty-eight health and the lack of customer service, the lack of response and the inability to remove your own financial information or ability to cancel without contacting you especially since you don’t respond. Finally someone messaged me well over a month later to confirm that I wanted to cancel after I told you TWICE to cancel the account and remove my info. I had to cancel my credit card to make sure you didn’t have access to it. The pill club was NEVER the issue. If you ladies need a good company use hello wisp I signed up 2 days ago and I received a tracking number for my shipment today, 8/11. Don’t waste your time with 28 health.

Would absolutely give this company a zero if I could. I urge you to NOT get an account with twentyeight health. I have been trying to get in contact with customer service because they randomly switched my refill frequency when I haven't finished my current stock. IT HAS BEEN OVER A MONTH and I have not heard back to my MULTIPLE emails and texts. Also, you cannot talk to a real person, there is no way to call them. Absolutely ridiculous, I ended up having to change my credit card because that was my only option. On to a better service with a legitimate customer service.

I had my prescription moved over from a different site without my consent. They then informed me they couldn’t fill my prescription but charged me for a different one I didn’t want/need. Figured out a different option but then they kept moving my shipping date even though they charged me. They took FOREVER to reply to emails. I eventually got the Planned Parenthood app and they filled my desired prescription in two days for less than what these people were charging. Go with Planned Parenthood, everyone! Twentyeight health is horrible. I have also requested that they remove my financial information from their website three times now, no reply and my credit card is still on their site. Do not trust them, either. The whole thing feels like a scam to me. Again, go with Planned Parenthood, an established provider who is trustworthy and fast. Edit: After the fourth attempt they FINALLY replied to my request to remove my financial information. My entire account was deleted so I wasn't able to check and confirm that the card was removed so I canceled the card.

Never had I ever had a single issue until recently. As soon as simple health went away everything went down hill from there. Absolutely zero communication after multiple phone call attempts, messages, and emails trying to resolve an issue of needing my birth control pills as I take them continuously. I Ended up with major issues because I wasn't delivered my medication infact, for some reason it was sent back to sender and they never reached out back to me as to WHY that happened. I used my current physical address! AND I tried multiple attempts to communicate to find a fast resolution. I ended up having to get a hold of the teledoc for a prescription for birth control and something to help ease the extreme bleeding due to the issue that this company seemed to not want to resolve! This has been absolutely traumatizing. And I am STILL struggling with the aftermath of your negligence and lack of compassion. I WILL be contacting the filing a formal complaint. On top of that there is absolutely no way to delete the account. I want all my personal information deleted and absolutely nothing to do with this awful company!