Grace H.
Run, don't walk, away from 28
I would give zero stars if I could. Absolute joke of a company. I used Simple Health for 3 years without a single issue, even through several moves across state lines. Twenty Eight couldn't even handle sending a refill on an existing prescription to the same address I've had for months. They didn't contact me when they had a problem and were just going to let my prescription not show up at all, as it was stuck in the processing step. If I hadn't contacted them asking why it was stuck I doubt anyone would have done anything. Then they tell me I have a copay which has NEVER been true of my insurance before, and investigating on my end showed they must have put the order in wrong because my insurance would only charge for an extra refill outside the scope of the prescription. They managed to charge me for it despite me not giving them my payment information. I have requested a receipt so I can try to dispute this with my insurance but I would run far far away from this company. I've switched to Nurx and will be filing a complaint with the BBB
Response from Twentyeight HealthJul 25, 2024
Hi Grace, Thank you for sharing your experience with us! I’m sorry to hear that your transition from SimpleHealth was not seamless and for the delays you encountered while seeking responses from our customer support team. This is not the service we want for our customers and we deeply regret that we did not meet your expectations. The customer support team aims to respond to all messages within 1-2 business days. Our commitment is to provide helpful and efficient customer service and we acknowledge that we did not meet that standard in your case. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. If you have any questions, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are here to help! Sincerely, Danielle (she/her)