Madelyn A.
Overall, pretty good
I’ve been a customer with Twentyeight Health for over a year at this point. Overall, I am satisfied with the service. Being a customer during the transition to a new subscription structure was a bit painful, as there was not much clarity on how billing would work, and if I would need to pay to continue getting my prescription. Information was lacking on the website. However, the customer rep Marilu was extremely helpful in answering any questions I had. I think $12.99 is a very fair price to get a prescription, and the ability to switch to the free plan and still receive my medication while my prescription is active is fantastic. I am happy with Twentyeight health and will continue to remain a customer.
Response from Twentyeight HealthJan 23, 2025
Hi Madelyn, Thank you for sharing your experience using our service for the past year! I'm so happy to hear Marilu from our Care Team has gone above and beyond to provide you with the level of support you deserve, and ensure you are all set on the Basic Care Plan moving forward. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health, and we appreciate your feedback regarding the transition to our monthly subscription plans in 2024. I will be sure this is escalated to the appropriate team members to review as we continue to evolve. We're glad you're part of our community and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! Sincerely, Kelsey (she/her)