Twentyeight HealthReviews of twentyeighthealth.com

I started ordering from Twentyeight Health several years ago because I travel a lot and ordering pills in bulk online is very convenient. When their service works, it works great, but I have had several experiences during which they charged me twice or charged me for something I should not have been charged for, and once the pills were extremely late arriving because of some sort of organizational issue. I also specifically said that I did not want to subscribe to their auto-refill service because I never know when I will be in town, but they subscribed me anyway and it was a huge hassle getting it canceled. And then, it turns out, it was not actually cancelled at all. Another time, I ordered a year's worth of pills after repeatedly asking if the expiration date would be a year in the future. They repeatedly assured me that they would never send pills that would be expired before I used them... but then they sent me pills that would have expired before I could use them. The customer service team, however, is extremely nice and helpful -- and I should know, because I have had to speak with them a lot! Recently they introduced a new monthly fee for using their service, which I did not think was fair, as I only order pills once a year. I sent them an email about it, and we were ultimately able to work something out that seemed fair to me, which is why they gained back another star in my eyes. So, while this company does have its flaws, I do think they are trying their best to retain and satisfy their customers.

I didn’t receive my shipment for 2 months and was never told why until I got to my last week of birth control and I called myself. They told me that my insurance was having issues, and when I called my insurance it said that the medication was called in back to back so they denied it. I have never been so stressed trying to figure out why I couldn’t receive my medication. It took 2 weeks for me to actually receive my birth control through the mail and endless calls with the pharmacy and emails with the Twenty Eight Health team. Thanks to Robbie especially, he was able to get my rx sent to my closest pharmacy to pick up 2 days before my last pill. I hope the issue will be fixed from now on.

Very long response times. I went over a month trying to get my subscription. Once a real person was able to help me over email, it got a lot faster. Thank you, Queen for the help! If an insurance card gets updated, it should automatically alert your company instead of me not knowing what's happening for two weeks until I have to reach out again. Maybe an automatic notification to let us know when our card has been accepted or declined.

I have been with this company for awhile now since they used to be the Pill Club. The reason I gave 3 stars is because I had a challenging time getting my birth control through their pharmacy and issues with my insurance, I had to re-contact over and over until I got the help I needed, I honestly wish the whole process was more smoother but hopefully I’m on the right track now.

Like many I came here from the pill club, there's a major difference in quality of care. Before you could video chat with doctors and express your opinions and really feel heard. Now all you can do is chat with them and hope they see it. I asked my doctor to change my brand due to some irregular bleeding I was having and asked questions about it. I didn't receive an answer and it's been 12 days of bleeding. I just checked my profile to see she changed my prescription but didn't follow up with me to tell me or explain anything. Very unprofessional. I have received a few months of this service now and have gotten a different generic brand every single time. I know they're the same but it's a little concerning just trusting without communication. They need to step it up if they want to be anything that pill club was.

I love that it comes in the mail but i wish there was an app an it had like a calendar that told you when you get you package an when you need to renew you stuff

The warnings in all of these reviews are absolutely legit. I am a former Simple Health member and the transition from Simple Health to Twentyeight has been, in one word, MESSY. I've had to follow up diligently and send multiple messages to get my prescription sorted out. I think I filled out the same form no less than 3 times because they kept sending it to me saying they hadn't received it. I started following up to make sure my renewal date wouldn't be missed over 8 weeks ago. EIGHT. WEEKS. It's truly impossible to get a hold of anyone over there. My prescription was stuck in "fulfilling" for over 3 weeks and eventually was pushed beyond the renewal date which caused some serious anxiety on my end. I did eventually get a response from their customer service team after a week of waiting (and I sent a follow up message to be like...what is going on) and at that moment they worked quickly to resolve my issue and come up with a solution. I DID get a solution that worked for me and didn't interrupt my med cycle so for that I am thankful and giving 3 stars. Once I was able to connect with someone they were nice, action-oriented, and incredibly helpful. They also apologized profusely for the issues, which I appreciated but it wasn't that person's fault and they shouldn't have to take the weight of people's frustrations with a flawed transfer of services from Simple to Twentyeight. If you're trying to contact them, the response time in the chat says 1 week which seems insane for customer service - especially in healthcare. Most healthcare needs are relatively immediate and we shouldn't be F'ing around with people's health. Do I trust Twentyeight health? Absolutely not. Would I recommend them? Absolutely not. Will I stick around to see if things smooth out when my next round of prescriptions need to be filled? Probably because maybe they'll have their issues sorted out in 4 months. I'm skeptical, though. I certainly would avoid joining as a new customer given how horrible the experience has been when I had no choice in the matter to be transferred to their services. I miss Simple Health! I never had a single issue with them and always felt confident I would receive the care I needed when I needed it.