Twentyeight HealthReviews of twentyeighthealth.com

Response from Twentyeight HealthJul 25, 2024

Hi Mina, Thank you for sharing your experience with us! I'm sorry to hear that you were not notified appropriately and were unable to receive a response from our customer support team. The customer support team aims to respond to all messages within 1-2 business days. Our commitment is to provide helpful and efficient customer service and we acknowledge that we did not meet that standard in your case. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Tiese, Thank you for sharing your experience with us! I’m sorry to hear that your transition from The Pill Club was not seamless. This is not the service we want for our customers and we deeply regret that we did not meet your expectations. The customer support team aims to respond to all messages within 1-2 business days. Our commitment is to provide helpful and efficient customer service and we acknowledge that we did not meet that standard in your case. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Rebecca, Thank you for sharing your experience with us! I’m sorry to hear that your transition from The Pill Club was not seamless. This is not the service we want for our customers and we deeply regret that we did not meet your expectations. The customer support team aims to respond to all messages within 1-2 business days. Our commitment is to provide helpful and efficient customer service and we acknowledge that we did not meet that standard in your case. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Bethany, Thank you for sharing your experience with us! I’m sorry to hear that your transition from SimpleHealth was not seamless. This is not the service we want for our customers and we deeply regret that we did not meet your expectations. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Krystal, Thank you for sharing your experience with us! I’m sorry to hear that your transition from SimpleHealth was not seamless and for the delays you encountered while seeking responses from your provider and customer support team. This is not the service we want for our customers and we deeply regret that we did not meet your expectations. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. If you have any questions, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are here to help! Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Krista, Thank you for sharing your experience with us! I’m sorry to hear that your transition from SimpleHealth was not seamless and for the delays you encountered while seeking responses from our customer support team. This is not the service we want for our customers and we deeply regret that we did not meet your expectations. The customer support team aims to respond to all messages within 1-2 business days. Our commitment is to provide helpful and efficient customer service and we acknowledge that we did not meet that standard in your case. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. If you have any questions, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are here to help! Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi there, Thank you for sharing your experience with us! I’m sorry to hear that your transition from SimpleHealth was not seamless and for the delays you encountered while seeking responses from our customer support team. This is not the service we want for our customers and we deeply regret that we did not meet your expectations. The customer support team aims to respond to all messages within 1-2 business days. Our commitment is to provide helpful and efficient customer service and we acknowledge that we did not meet that standard in your case. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. If you have any questions, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are here to help! Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Daishlonne, Thank you for sharing your experience with us! I’m sorry to hear that your transition from SimpleHealth was not seamless and for the delays you encountered while seeking responses from our customer support team. This is not the service we want for our customers and we deeply regret that we did not meet your expectations. The customer support team aims to respond to all messages within 1-2 business days. Our commitment is to provide helpful and efficient customer service and we acknowledge that we did not meet that standard in your case. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. If you have any questions, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are here to help! Sincerely, Danielle (she/her)