Anjela
The absolute worst experience.
The absolute worst experience. I was automatically switched over from SimpleHealth who I miss dearly. First off, every prescription has a $26 fee unlike SimpleHealth which charged ONE fee for the year. You will only find this out after they charge you. I was able to get one of the fees refunded. Second, the notification they sent for one of the medications said that there was a $0 copay, but of course I actually was charged a copay. I wrote in to their messaging center multiple times about the length of time it's taking to get a prescription validated and sent out. When I received my prescriptions, they were wrong (one was a generic replacement that I did not authorize and the other showed zero refills left). Once the prescriptions were finally delivered, I then got an email saying that my account has been paused because they haven't heard from me. I tried to go back into my account and everything is blank now.
Response from Twentyeight HealthJul 25, 2024
Hi Anjela, Thank you for sharing your experience with us! I’m sorry to hear that your transition from SimpleHealth was not seamless. This is not the service we want for our customers and we deeply regret that we did not meet your expectations. Our customer support team aims to respond to all messages within 1-2 business days. Our commitment is to provide prompt and accurate customer service and we acknowledge that we did not meet that standard in your case. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)