Lana S.
Don’t use their site
I was a simple health customer who was forced to change to twenty eight health. It took them four months to send out my delivery, their website doesn’t allow you to change your address so when they did finally send it, they sent it to the wrong address and wrong zip code. It takes weeks for someone to reply to you, and when they do reply they don’t actually solve any of your issues. Their customer service is extremely lacking, and they seem to have zero regard. I would not choose them if you’re looking for customer service or correct orders. Stay away.
Response from Twentyeight HealthJul 25, 2024
Hi Lana, Thank you for sharing your experience with us! I'm sorry to hear that your transition from SimpleHealth was not seamless. This is not the level of service we want for our customers and we deeply regret that we did not meet your expectations. Our commitment is to provide prompt and accurate customer service and you should receive a response within 1-2 business days. We acknowledge that we did not meet that standard in your case. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)