Twentyeight HealthReviews of twentyeighthealth.com

My prescription was transferred to Twentyeight Health from The Pill Club. I received one refill delivery without issue. My next refill kept getting pushed further and further out. I contacted them to address this as I was needing my refill immediately. They initially said they would expediate my shipment, then came back and said my insurance would not allow their pharmacy partner to be used. My insurance had not changed and I had received one shipment already. They could not explain the problem and clearly were not willing to help fix it. They gave me the option to pay out of pocket, sign up for state program for states that I don't live in, or transfer to a local pharmacy. Their transfer instructions are super generic and leave you guessing as to which pharmacy you should be requesting the transfer from. You cannot find any provider info on the online dashboard. Twentyeight Health is an absolute joke! They do not care about helping you get the care you need or holding up their side of the service. Their communications about the transfer from The Pill Club have been poor at best. Had I trusted in their system, I would have been out of my pills and I doubt anything would have triggered them to take action on it.

This has got to be the worse “medical” company. I’ve been waiting for the pharmacy to fill my prescription for over a month. When I contact them I get the run around and they blame their pharmacy partner. They offered to send it to my local pharmacy for pickup and have yet to send it one week later. They “read” my messages but don’t respond. They hang up on you. I will never recommend this company and truly miss the Pill Club. Nurx filled my prescription AND I received it all in the same week. Shame on you for calling yourself a medical company.

Would like to give 0 stars.. worst company ever! I was transferred from simple health with no correspondence that this had happened. When I logged in to my account it was now twentyeight health. I’ve tried contacting them for 4 months by email, call, text, with not 1 response. Then I contacted to cancel and, imagine that, finally got a response. Then they asked why I want to cancel and came back after my reply saying it was my fault, I had already cancelled and that’s why they never responded. What?! … TERRIBLE COMPANY, TERRIBLE CUSTOMER SERVICE, SCAM!

Complete and total medical negligence. Sent out incorrect medication- negative side effects. Customer service just stops responding- no one cares. I received Mili instead of Yaz. My insurance only covers 1 pack of birth control per month. The correct pack should have been sent out free of charge. It was ran through insurance and insurance denied it since it was too early. I have been hospitalized for anemia since I’ve been bleeding everyday on Mili. I told customer service that I was anemic and needed the correct medication ASAP and that I was bleeding every day. No one cares. I have been contacting customer service for 10+ days now and everyone is ignoring me. This is absolutely ridiculous. How you can get away with sending out a medication a doctor did not prescribe is beyond me. Now I am sick, out of work, and have hospital bills piling up due to 28Health’s negligence.

I don't usually give reviews, but the service here was so atrocious that I felt compelled to do so. If I could give this a 0, I would. I have been trying to get my birth control prescription refilled for almost a week. I reached out via text (no response) and via email and received a response within several days. I spoke to Ana via email, explained the situation, and received some information about my insurance not pushing through, etc. I asked her to transfer my prescription to a nearby pharmacy so that I can deal with it there. No response so I had to follow up. This same person responded under the same thread asking me what I needed help with as if I hadn't been reaching out to her over the last few days. Went around in circles, days went by with no response. I reached out again via text asking to speak to someone else because Ana was so extremely unhelpful. A person named Angelique responded being only slightly more helpful only to find that the pharmacy I requested couldn't fill my prescription because it was transferred and filled elsewhere. No information provided. Angelique said to reach out to my insurance to see who billed it. Reached out to insurance then to the dispensing pharmacy only to be told that it was TwentyEight Health who filled it. How would they not know it was them? They are so irresponsible and extremely unprofessional. The customer service is so poor and scams you into spending money so you can get your birth control through them. When I asked to transfer my prescription, they said that through "Twentyeight Health, you are actively supporting our mission to ensure every woman has affordable and convenient access to sexual and reproductive health." So where's the convenience? And the affordability through that self-pay plan? This company is a scam. Do NOT, do NOT, do NOT trust this.

I have had the same problems with everyone here I just signed up with twenty eight a week ago. I got an email that my delivery will take usually 3 to five days never got my delivery I emailed customer service they replied back within a few hours Jay was the person I was chatting with told me there was a technical error and they are sorry and they will give me another email with a confirmation number asap were see i might have to make a complaint through my INSURANCE company or something else

They take forever and there’s no customer service! It’s been a month and still no delivery!

Customer service is USELESS. I was a pill club member for years with absolutely 0 issue and now that it is owned by twenty eight health i haven’t received a single shipment from them. they are screwing around and stringing me along promising i will get my pills then ghost me for months. I can not express how much i hate this company and wish nothing but the worst to them. they’re messing with my life and don’t care at all. whoever is in charge of getting my prescription to their pharmacy is an idiot.