Twentyeight HealthReviews of twentyeighthealth.com

Response from Twentyeight HealthJul 24, 2024

Hi Emily, Thank you for taking the time to share your experience with us! We understand the importance of receiving your medication on time. We sincerely apologize that we did not meet your expectations in your case. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Ashira, Thank you for sharing your experience with us! I'm so sorry for the delays that you encountered when trying to contact our customer support team. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Mindy, Thanks so much for sharing your experience. I'm so sorry that you're having difficulty getting unsubscribed to our emails and texts. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Hannah, Thanks for sharing your experience with us! I'm really sorry for the delays you encountered while using our services. Our commitment is to provide helpful and efficient customer service and we acknowledge that we did not meet that standard in your case. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. If you have any questions or concerns, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are here to help. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Lacy, Thanks for sharing your experience with us! We are committed to providing clear, prompt, and accurate responses, and I want to acknowledge that we did not meet this standard in your case. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. If you have any questions or concerns, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are happy to help! Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Morgan, Thanks so much for sharing your experience with us! I'm so sorry to hear that you did not receive the appropriate notifications regarding pricing changes. We also have a FAQ for our users that transition from Simple Health found here: https://www.twentyeighthealth.com/simple-health/faq I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Vita, Thanks so much for sharing your experience with us! I'm sorry to hear that you did not receive the medication brand that you were expecting. Our commitment is to provide helpful and efficient customer service and we acknowledge that we did not meet that standard in your case. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Jasmine, Thanks for sharing your experience with us! I'm sorry to hear that your transition from The Pill Club was not smooth. This is not the level of service we want for our customers and I am truly sorry we did not meet your expectations. Our commitment is to provide helpful and efficient customer service and we acknowledge that we did not meet that standard in your case. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)