Twentyeight HealthReviews of twentyeighthealth.com

I've been using TwentyEight Health for the last year or so after moving from a different BC company and honestly it's not been a great experience. Talking to customer service is always a DAYS long process. Need an emergency refill? Good luck, you're not getting it in any emergent time. Sending your script to a pharmacy? Good luck, cause they're probably NOT sending it to a pharmacy. I am so disappointed with my service through TwentyEight health. They need to have a 24/7 text to chat service with nurses/doctors for any questions or concerns or, as stated above, an emergency refill. I was also prescribed emergency contraception without my consent. Thanks??? But really, those are controversial and really shouldn't be given to people without a request or without their consent. I did get it canceled, but it made me feel really weird. I would expect better service from a women's health service.

Do not recommend! I was transferred from Simple Health, and Twenty Eight doesn't give a rat's butt about their patients. I almost ran out of my prescription and only the guy at my local pharmacy could help me. Twenty Eight did not send me any prescriptions from September '23 until January '24 when I had to go elsewhere. I had to email them myself to let them know that my insurance changed and they did not even bother to call my insurance company when they weren't approving my prescription. I spent about 2 hours of my time calling my insurance trying to figure out what was happening. In conclusion, Twenty Eight has terrible customer service, and they don't care about their customers.

Dude. If I could rate zero stars, I would. It was advertised as $18 copay for birth control so I opted to pay out of pocket that way after trying to input my insurance multiple times and receiving emails that they weren't getting it. I went to check my bank account out of curiosity, they charged me $420 for ONE PACK of Nuvaring birth control and go figure, I can't get refunded. I'm DEMANDING A REFUND!! This is UNACCEPTABLE. Now I have to wait 2 days to HOPEFULLY cancel my subscription. Waste of my time, it was recommended to me and I'm NOT recommending them at ALL. Thieves.

I signed up a month ago, OBGYNs are booked out for 6 months and I needed birth control. I signed up a month ago and they sent the prescription to their pharmacy for fulfillment and said to give it 3-5 days. It’s been a month, they won’t respond at all & I’ve contacted them multiple times. Definitely a scam.

Transferring from The Pill Club and this experience is HORRIBLE. They’ve sent the wrong prescription every month if they even send one at all. There’s no customer service phone number and they haven’t responded to texts or chats in over 6 months (never). Do not use this provider.

I used to have Simple Health before they merged with Twenty Eight Health. Simple Health was fantastic. I was able to easily make changes to my prescription delivery date or get help when needed. Everything was a smooth process. Twenty Eight Health has been nothing but issues for me. I had to get an emergency refill on my prescription because they never processed my new refill when the switch happened, it took close to two months just get my new account set up after the merge, they send me a three month prescription every two months at a much higher price for the same birth control with no way to make any changes to your order date and reaching out to customer service is a joke. They are always “experiencing a high volume of traffic” and you’re lucky to get a reply from an actual person rather than an automated generic response telling you to send an email like you just did. I’m very disappointed with my experience and will not be renewing my subscription with them.

PLEASE DO NOT USE. 28health is a SCAM! They will charge you and your insurance company without your consent for prescription that you do not need nor did you authorize. Impossible to cancel or speak to a representative as you can only email and text. They will never respond. Do not waste your time on this scamming company.

I’ve been trying to cancel and block this site for months, and I just found out they tried to charge me nearly $300 for a prescription I didn’t consent to receiving! Luckily that card was expired (that’s how long it’s been since I’ve contacted them!). I’ve emailed their contact email numerous times, and I’m trying their chat now. I’m so frustrated and upset. I didn’t even want their services, I was automatically transferred from Pill Club. Update- I finally had someone email me back and say I’ve been removed from the site. Here’s hoping this is really the end of it. 2nd update- another person also emailed me to let me know I’m removed from their site. However, I’m still getting unwanted emails as of February 10th. As far as I know, they aren’t attempting to charge me anymore. The emails are going to my spam box, but it bothers me that they’re still coming in.