Twentyeight HealthReviews of twentyeighthealth.com

Response from Twentyeight HealthJul 24, 2024

Hi Claire, Thank you for sharing your experience with us. We know this is a really big change from our previous model, and we appreciate any feedback as we adapt. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are happy to help! Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 24, 2024

Hi Tiffany, Thanks so much for sharing your experience with us! We take accurate refill requests and insurance billing very seriously and I'm so sorry to hear that you received items you did not request. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 24, 2024

Hi Jen, Thanks so much for sharing your experience with us! I'm so sorry to hear that you previously had difficulties receiving a response from our customer support team. We previously had a influx in messages, but you should receive a response within 1-2 business days. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account. This experience serves as a learning opportunity and we are committed to improving our service for you and all of our customers moving forward. Please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are happy to help! Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 24, 2024

Hi Courtney, Thanks so much for sharing your experience with us. I know that our subscription plans are a really big change from our previous model and we appreciate any feedback as we adapt. We currently offer two subscription plans: Standard Plan ($12.99/month) or our Basic Plan ($0/month). The Standard Care Plan ($12.99/month): ​(No changes are being made to the cost of medication​) What you’ll continue getting: -Access to all products & services -Unlimited provider messaging -Free shipping -Annual renewal & provider evaluation -Instant access to provider-vetted content -Exceptional customer support -1 OTC product included every year* -20% off all additional OTC products*​ *Choose from condoms, tampons, pads, pain relievers (Midol), and more!​ The Basic Care Plan ($0/month): What you’ll continue getting: -Access to prescription delivery -Free shipping -Provider-vetted content -Exceptional customer support Additionally, I wanted to add that we donate 1% of our revenues to the National Institute for Reproductive Health (NIRH), working to improve access to reproductive and sexual health care. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are happy to help! Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 24, 2024

Hi Sydney, Thanks so much for sharing your experience with us! I am so sorry for the delays that you experienced while using our services. This is not the level of service we want for our customers and I truly regret that we have not met your expectations. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 24, 2024

Hi Kira, Thanks so much for sharing your experience with us! I am sorry for all the delays that you experienced. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 24, 2024

Hi Kimberly, Thank you for sharing your experience with us! I sincerely apologize for the delays that you experienced - this is not the level service we want for our customers. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 24, 2024

Hi Katie, Thanks so much for sharing your experience with us. I'm so sorry to hear about the delays and insurance issues you encountered while using our services. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Sincerely, Danielle (she/her)