Ed S.
Extremely poor customer service
I purchased a pair of earrings and was dissatisfied with the closure mechanism. I called to obtain return information and followed the representative instructions. The tracking information from the USPS stated the package was delivered on 11/17/25 at 11:36 AM. I called on 11/24/25 due to not having verification that the package was received. I spoke to a representative named Claire and was informed the package was never received. I gave her the tracking information and was informed "the postal service does not always deliver and they just say they do. I had not proof it was delivered". I asked to speak to a supervisor and was informed she was a supervisor. I asked to speak to her supervisor and was informed she "was the only person I could speak to". I spent the entire afternoon talking to agents at different post offices. I was later informed the package was delivered. It was not processed properly. I will never purchase from this company again.