Tyson G.
Ordering online from China
Ordering online from China - I should've known better. I made the mistake of ordering from them while I was traveling overseas. Delivery date was uncertain, so it seemed like a good idea to place the order early. Order actually arrived pretty quickly and when I got home I discovered that their sizing chart is much, much too small. Jacket did not fit at all. I contacted customer service and was told that I was a few days over on their 10-day return policy and that they "regret to inform me" that they cannot process an exchange. In general, if a website does not have automated returns and you have to contact support for an exchange, it is a bad sign. They are going to use any excuse they can to deny you. Clearly, these people do not care about customer service and have no idea how to run an online store. This is a horrible way to do business. In America, 30 days is standard for exchanges. The jacket is unworn and now its going to be donated and I've lost $213 for nothing. Quality of garment was meh. Pictures looked much better. In general, I would not do business with them again. Better pay a few more dollars at a place where you can try it, feel it , fit it.
Response from TuxedoactionJul 18, 2023
Thank you for acknowledging our efficient transportation efficiency. This is due to our multiple shipping bases in North America, Europe, and Asia, as well as regular inventory transfers between warehouses to ensure timely delivery to our customers. Our return policy allows for unconditional returns within 10 days of receiving the order, and our customer service team is available to assist with this process at any time. However, you have requested a return after more than a month since receiving the order, which is the reason our customer service explained to you. Please understand that our inventory turnover capability is like the price of our products. We cannot compare with those large companies in the United States who can offer a one-month return period because they have higher prices and inferior materials. We have compressed all our profits to provide customers with the fastest shipping speed and the best materials at the most affordable prices. We have also conducted a lot of research, and a 10-day return period is common among businesses of the same type as ours. Nevertheless, we never want to inconvenience our customers, and we often make exceptions to extend their return period when they explain their difficulties. This is why our brand has received such positive feedback. However, I am truly sorry that your journey with our after-sales service has just begun, and without even conveying your difficulties to higher-level management, it has ended in such a bad way. We deeply regret this. But we firmly believe in treating our customers with honesty and integrity. However, if you are already disappointed with our service, we will respect your decision and withdraw our assistance.