Turntable LabReviews of turntablelab.com

Rude and Belligerent sales person! Don't buy here!

If you live outside of the US don't bother buying from this company. They will expect you to pay shipping which is equivalent to cost of the vinyl.

Sold defective turntable that was broken. Lied about returns and took off HUNDREDS of dollars off return. They sold defective item, and yet have the audacity to take away hundreds of dollars from you and make you pay another $100+ in return shipping. No accountability or responsibility, trust me and buy from Crutchfield or other reputable establishments, not this scam.

I tried to return a pair of defective speakers that coat me $700+ which one is not as loud as the other & they emailed me back saying all sales are final. What a scam! I should have researched this fraudulent business before buying their junk!

I purchased this item in error from Turntablelab. When I received it, I realized my mistake, and emailed the company explaining my error and asking them to please let me send the product back. They requested an order number, then they asked if I was returning it for a refund, store credit or exchange, and I said I wanted a refund. From that point on, I heard nothing from them, and they wouldn't respond to my repeated attempts to contact them. meanwhile their 30 day window to return has expired.

This business is a SHAM! Ordered $109.xx from Turntable Lab and they sat on it, never sent a tracking number. Called and got a person that could care less my order was placed 5 days before and still hadn't shipped. Give me a break. The reviews for POOR customer service here are REAL. If you want something, buy it on Amazon, don't bother with this business.

Ordered a replacement “Official Audio Technica” turntable power supply and was sent the wrong one. When I reached out to customer service they assured me it was the right cable, despite it being the wrong brand and the wrong amperage. What they sent me was a cheap Chinese power adapter that doesn’t work, has no branding whatsoever, AND can be purchased on Amazon for 1/8th the price that I paid. Unwilling to admit their clear mistake is what kills it, for me personally. Also any electronics business should have basic understanding of why a lower amperage plug than required can be catastrophic to electronics. But to be told I’m wrong, as the customer? After receiving the wrong brand AND wrong amperage plug? They’ve lost my business for life. I recommend staying far away from this business.

Ordered a demo aluminum sub platter for my Debut Carbon EVO. It said Classic EVO so I assumed that was my turntable. Turns out it wasn't and when I inquired about returning the piece that doesn't fit my turntable, I was told that they wouldn't accept my return. If I could give 0 stars I would. Never again will I give them my money.