TERRY W.
Just lost a long time customer of Turners
Long time customer of Turners. Purchased a 22 ca Browning pistol from the Ontario Store. Contacted Browning (the manufacturer) on a loading issue I am having with the pistol, and Browning stated that they will pay for the shipping back to them to check out the pistol, all I had to do was bring it to an FFL (Turners) and Turners would only have to call Browning so they could send Turners the shipping label. Went in and told the mgr this, and he insisted on charging me a $30 "shipping" charge, even though I told him that Browning would pay for this. I asked him if the $30 is a "handling" charge, and he flippantly told me that it is a shipping charge. I told him thanks, that I will bring it to another FFL that knows about not ripping off a customer for additional shipping charges, that I would not be buying anything from Turners again. You just lost a good customer.