TurcamartReviews of turcamart.com

Response from TurcamartJul 25, 2026

We're very sorry to hear your order didn't arrive in the condition you expected. After seeing your review, we contacted you directly to investigate what had happened. Based on the shipping timeline, it appears the package experienced an unexpected delay while in transit, causing it to arrive later than originally planned. Since the order contained heat-sensitive chocolate products, this unfortunately affected their condition upon arrival. We worked with you directly and were glad we could reach a satisfactory resolution. We also appreciate the additional information and photos you shared, as they help us continue improving the shipping experience for temperature-sensitive products. Thank you again for your feedback and for giving us the opportunity to make things right.

Response from TurcamartOct 22, 2026

Thank you for the review. We’re glad the order went smoothly, and it’s good to know our WhatsApp support was helpful when you reached out. We hope to see you again for your next order.

Response from TurcamartOct 22, 2026

Charles, thank you for the review. We’re glad the website was easy to use and that you found a good selection to choose from. It’s great to hear the tracking updates kept you informed and that everything, including the cold item, arrived in good condition after the trip from Türkiye to California. We hope to see you again for your next order.

Response from TurcamartOct 22, 2026

Thank you for the review. We’re glad your order reached you quickly, and we hope you enjoy everything. We hope to see you again for your next order.

Response from TurcamartJul 16, 2026

Thank you for sharing your experience. We're truly sorry your order arrived in poor condition. After looking into the shipment, we found that it was unexpectedly delayed in customs and remained in transit longer than usual during extreme summer temperatures. We packed the order in a styrofoam box with insulated thermal lining and cooling packs, but unfortunately the prolonged exposure to heat was too much for the products. We appreciate your understanding that this was caused by the shipping delay rather than our handling, and we're grateful for your kind communication throughout the process. Thank you for giving us the opportunity to assist you, and we hope to serve you again in the future.

Response from TurcamartOct 22, 2026

Leslie, thank you for the review. We’re glad you found us, and it’s nice to know the snacks from your trip to Türkiye are now easy to get back home. The careful packing is something we put real effort into, so it’s good to hear it came across in your order. We hope to see you again for your next order.

Response from TurcamartJul 11, 2026

Thank you for sharing your feedback. We're sorry to hear that you were concerned about your shipment while it was in transit. Your order was placed on **30 June at 11:54 AM** and was handed over to **FedEx** less than 16 hours later, on **1 July at 3:43 AM**. While in transit, the shipment experienced a temporary carrier delay, which was outside of our control. As soon as we received your Trustpilot review, we contacted you to better understand the situation. On **8 July**, you informed us that the package had not yet arrived, and we continued to monitor the shipment closely. According to FedEx, your package was successfully delivered and signed for on **9 July**. After delivery, we reached out several times to confirm everything had arrived safely, but unfortunately, we did not receive any further replies. Providing excellent customer service is our highest priority, and we remain committed to supporting our customers from dispatch through to successful delivery. If your experience has changed now that your order has been delivered, we would truly appreciate it if you would consider updating your review to reflect the complete outcome. Thank you again for your feedback and for choosing Turcamart.

Response from TurcamartOct 22, 2026

Filiz, thank you for the review and for shopping with us for almost a year now. We’re glad your orders keep reaching you quickly and in great shape, and it’s good to know our customer service has been there when you needed it. Having you back order after order means a lot to us, and we look forward to your next one.