TURBROReviews of turbro.com

Directions aren't the best But it's running fine not for the first time installers end up taking to rv shop came with one missing part But all and all it works excellent well satisfied Great customer service

I got the Lapland 18,000 BTU Single Zone Mini Split AC (R32),Installed and working great , with 24h support things goes well .great team,

We've purchased TURBRO AC systems for multiple projects and across several homes, and our experience has been consistently positive. The units are reliable, efficient, and provide excellent cooling performance. Installation has been straightforward, and the overall quality has exceeded our expectations. What really stands out is TURBRO's customer service. Their support team has always been responsive, professional, and helpful whenever we've had questions or needed assistance. It's refreshing to work with a company that stands behind its products and genuinely cares about customer satisfaction. After using TURBRO systems across multiple properties, we feel confident recommending them to homeowners, contractors, and property investors looking for dependable HVAC solutions at a great value. We look forward to continuing to use TURBRO products on future projects. Highly recommended. — Michael Heretakis

I give it 2 stars as it worked for one week before dripping oil all over the floor. Its a poor product design they need to build it with a catch can or drip tray built in its a major slip.hazard

The team was consistently professional and friendly. The product (pool heat pump) is running perfectly so far. I am completely satisfied.

I purchased one Turbro mini split from HomeDepot and 3 Turbro units through Amazon. So far I’ve installed 3 units. During installation of two of the units, one did not release refrigerant into the lines, after vacuuming down the lines and cracking open the low side, opened both valves all the way, still no refrigerant or pressure on the gauges. Contacted Turbro, a few days later, they asked me to do a couple of things, one was to start up system and get the error code, guess starting it up release the refrigerant, everything started working fine. I was an hvac mechanic for years, but mini splits are new to me. Support was very helpful, pretty sure if the unit would have been inoperable, they would have replaced it. I had purchased the units 6 months prior, but found out the house had severe termite damage, had to replace walls and floor first, before installing units. Was very helpful,

I had a very good experience with TURBRO support during my dual-zone mini split installation. I ran into repeated E9/P0/P9 errors and spent a lot of time troubleshooting pressures, wiring, sensors, boards, and communication issues. TURBRO support stayed responsive throughout the process and continued helping me diagnose the system step-by-step. In the end, the issue turned out to be a closed main valve during installation — completely my mistake — but their support team was patient, professional, and helped me finally identify the problem and get the system running correctly. What I appreciated most was that they did not just stop responding or blame the installer. They continued working through the troubleshooting process with me until the issue was resolved. Now that the system is operating properly, it’s heating and cooling great. I really appreciate the support experience and wanted to leave a positive review because good customer service is hard to find these days.

I bought a 20,000 btu Turbro pool heater from Home Depot. After about two months of working great it stopped. Since it was on the weekend I emailed customer support at Turbro and they responded by Monday morning. After some emails back and forth it was determined that the unit would need to e replaced. However, that same unit was not available anywhere. They gave me a number of options, contact Home Depot for a refund, Turbro would send a different size replacement and credit me the difference or give me full credit on their website. I chose to receive a new unit with a gift card for the difference I originally paid. I dealt with Vinnie in Turbro’s customer service team who was very professional and timely in response to my questions. I would definitely recommend Turbro for their service.