Tuned In TokyoReviews of tunedintokyo.com

This company sucks, total garbage! I’ve been trying to reach out to them forever, and still nothing back. They tell you your package has shipped even if it hasn’t. They tell you it will ship within 2 days and I have yet to see one review from anyone who’s gotten their package on time. Their customer support is probably (and this is not an exaggeration) THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. Don’t buy from this company. Total trash. Save your money.

I made an order with Tuned In Tokyo 1 and a half Months ago and my order has yet to ship. There customer service team has yet to respond to my emails asking for and update. Also when I tried to leave a review on there website I was unable to witch leads me to believe that all of the reviews on there are fake. This company does not do what they clam and so far looks to be a scam.

"1-3 days till the product ships" yeah right. It has now been over a month since I ordered and there is absolutely no movement from the company. I was provided a tracking number that initially indicated that the package shipped, but after waiting a month they inform me that the package isn't actually even ready to ship yet and that it is still in production. Expect to wait 10+ days for an unhelpful response from their "customer service" email. Trying to process my refund now.. wish me luck.

Having washed my grey “tuna no crust” t-shirt no more than 10 times, the print is close to completely worn off. I can’t wear this any more. Have asked for refund, but no response yet and tbh I don’t expect to either :-(

Seems like a scam. I placed an order a month ago now and my order has been stuck in “ready to ship”. I assume it got lost. I’ve tried reaching out to them multiple times through their customer support email and contact form on their website and I’m still awaiting a response. All I want is my money back at this point. Learning experience for me.

I placed my order on June 26th, the shipping label was created June 29th and it reached me Aug 2nd. I ordered 3 t-shirts and 1 hoodie. In my opinion it is worth the wait! The products look like the picture and the clothing is comfortable. I am rating it 3 stars because the hoodie I ordered was different from what I recieved. For me if I'm going to wait for that long I expect the order to be right and also because we paid for it. I would love to order again but I don't think I would because I don't really want to wait that long again and receive the wrong product again. The visual are beautiful though.

Ordered a mystery box a month ago and haven't received anything. I emailed them saying I would like a refund and they send a "Please be patient" email. Also, you should see their BBB listing. They literally have an F. Wish I knew that before I ordered.

I like there clothes but I ordered a hoodie that was a completely different color then shown online. Went to start a return and they won’t respond to any emails.. they will take your money, send you a cheap hoodie - false advertised color, then never be heard from again. Last time I buy from them