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Tuned In Tokyo (tunedintokyo.com) has 206 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
Excellent
Clothing & Underwear · Laguna Beach, California
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Clothing & Underwear · Torrance, California
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Clothing & Underwear · Escondido, California
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206 approved reviews, newest moderated first
Giovanni G.
Ordered a hoodie and a couple shirts very good quality but run small so order a size up. Had a issue with shipping through Fedex and customer service responded and resolved the issue immediately by sending over another shipment.
J Z.
The mystery box is SO SAD, don’t think you are buying anything like what they advertised. The “MYSTERY BOX” is NOT what they advertised, I know because my daughter bought one for my son at Christmas, it came in a SAD DIARRHEA BROWN BOX, when it was advertised in a Christmas box! SHE CHOSE THE GIFT BECAUSE OF THE BEAUTIFUL BOX THEY ADVERTISED! OBVIOUSLY NOT BECAUSE OF CONTENTS ARE THE MYSTERY! The ONLY THING YOU DO KNOW IS WHAT THE BOX LOOKS LIKE AND THAT IS A LIE, FLAT OUT LIE, FALSE ADVERTISING! The clothing is mediocre but has cool designs. THE PHONE NUMBER IS A VOICE MAIL THAT HAS NEVER BEEN SET UP. THEY DO NOT WANT TO TALK TO ANYONE and STILL HAVE NOT ANSWERED MY EMAILS.
Anth G.
Ordered a shirt, the size was a bit small so I ended up returning it and had a bit of an issue with the mail (not tuned in Tokyo's fault) but the customer service turned this bad experience into a great one. Customer service was very responsive and helpful. In the end, I swapped the shirt for a hoodie.
Saul R.
Freaking scammers autogenerated customer service replies. Don't order trust me they will take your money and not send you anything.Thiefs fraudaulent company. Spend your money somewhere else at a legit place.
Abigail B.
Got my box after 4 months, and it wasn't even what I ordered. They put in a random ass ugly shirt that was not even supposed to go in the fall bundle. When I emailed them about it they said the fault was on my end and for that, it was not refundable. Think twice if you want to spend $115 for this and wait 4 months or even longer on things that are not as good as advertised and trash af customer service.
Rich N.
Ordered some clothes nearly a year ago and they've clearly been lost in transit (or never sent out??). Company refuses to give me a refund, voucher, or resend items not received. Absolute scam company
Terence Hill Delos R.
I bought the premium bundle and i loved the design so I decided to buy two more bundles but when they came, they were the exact same clothes from my first bundle so basically I have three sets of the same clothing. In their website it clearly says “randomly selected” but it seemed to be false advertisement since I ended up getting the same shirts. I emailed customer service, not asking for a refund but to just exchange my last two package for two different package with different designs but they said they can’t do returns and exchanges. After I emailed them about their false advertisement of “randomly selected” clothing, they stopped replying and it’s been 5 days since then.
Cheryl
I wish I had of looked on here before buying. i did not recieve the backpack i ordered and they continue to give me the run around. do not waste your time ordering from here.