Tuned In TokyoReviews of tunedintokyo.com

Item not shipped. No communication from customer service

This company intentionally misleads customers. My son wanted there "Holiday Bundle", which I ordered over 20 days ago. Christmas has now come and gone, with NO update on my order. Meanwhile they still have the product on the saying with the claim of shipping it in 3-4 days.

I ordered a month ago and the package hasn't even been shipped out yet. Customer service is dancing around not wanting to give me a refund. Its sad because I love their products but they can't seem to function like an actual company. I was told 5-7 business days. Then told to wait another week at least three times now. DONT BUY FROM THEM.

Believe the bad reviews. Customer service is awful, and don't forget a NO REFUND POLICY. I tried to request a refund *before my item had shipped*, and since customer service took a long time to respond, the item was being shipped after they responded, leading them to not grant a refund. Extremely annoying, do not buy.

Bought two of the anime/JDM hoodies from the website. Pictures compared to the final product is definitely not what I expected. The printing of the image has to be one of the worse I’ve seen in years, looks like it was barely printed and faded out in the process. Can’t believe they would send products like this not be ashamed of it. Tried to return but would not let me since of their policy. Never will support this business again. Wouldn’t recommend anyone to support their business

I see a lot of negative reviews and I am honestly shocked. I ordered from them for the first time a couple of weeks ago. The shipping and delivery was super fast and everything looked amazing. The hoodie I ordered ran small (size up!), but they quickly fixed the issue for me. Their customer service is quick to respond, super friendly and professional all around. I would 100% recommend this company and look forward to purchasing more of their clothing in the near future!

I ordered a Yugioh sweater that was quite expensive, the feeling of the sweater is very uncomfortable and cheap feeling. Within 2 washes and wears there is already a tear in the pouch pocket. When I reached out to the seller to complain their response was that the crap material is due to the dye process and the best they can do is offer 10% off on another product that is not yugioh related and would not exchange it for a different better feeling product because its been washed. Very expensive sweater for poor quality and poor customer experience.

ordered 3 boxes and received the same shirt x9, long sleeve x3 and hoodie x3 and their response was ridiculous at best, dont order this crap, i should've taken the hint when I couldn't find a phone number and all they told me was that the tshirts in the box was everything they had available, go to HARDTUNED they have a phone number for customer service