TUMIReviews of tumi.com

So I have this expensive, hard-sided Tumi suitcase that is probably 5 years old. The top handle just snapped in half on my last trip. So I sent it to the Tumi repair center. It's a handle, right? The TOP handle. They said it couldn't be repaired because the "parts were obsolete." It's a STRIP OF PLASTIC!!!! They offered me $120 off a new suitcase. Sooo unacceptable. This is just wrong. A perfectly good suitcase in the landfill for a broken plastic handle....

Only had this luggage 18 months and already the handle broke, the luggage tag broke, the zipper broke, and the fabric pocket detached. I’ve been trying to get my money back, or a replacement but they are so difficult at Tumi. The csr does not care, just keeps feeling me to ship this huge luggage to them. I will NEVER buy from Tumi again.

Just don't buy Tumi if you want customer service response. I bought a Tumi back pack years ago from Selfidges London with a lifetime warranty. the grap handle came off but I had it fixed myself. now all the tabs have broken and I have emailed customer care in Australia asking for new tabs. no response at all.

I purchased a Dakota bag some years ago that came with a Lifetime Warranty. The telescopic handle broke. I sent it back for repairs. First they said it was out of warranty. I sent them a copy of the Lifetime Warranty that came with the bag. Then they said they couldn't get the parts. When my Briggs and Riley bag (also with a Lifetime Warranty) of the same age had the same problem, they fixed it promptly at no cost. Lesson learned. If you are going to spend that much for a bag, get a Briggs and Riley. They will honor their Lifetime Warranty.

Terrible customer service, they send you from one store to another for getting Tumi laptop bag gift wrapped and coincidently all stores run out of gift boxes the same time!!!! I hopped to 3 stores at different locations and a pity you pay for their stuff but poor customer service!!!

I am very disappointed with tumi customer service. Tumi is good brand but they have horrible customer service. I try to reach them by the they put me hold 1 hours. I paid 90 dollars express shipping. I didn’t receive my order they don’t answer phone and they don’t respond email and chat. I am very disappointed they have worst customer service it is very shame for tumi. If you are sale expensive item. Why u cant have good customer service.

Taken 2 lots of £32 out my bank with nothing being sent .. I want money back but impossible they take but don't give it back now baned xxx

I had a Tumi suitcase for a while. I loved it but the zipper broke and the wheels stopped working properly. I went into the store to get it repaired. They charged me $25 just to have them look at it, only to be told it was not repairable and that they would give me $150 gift card and they’d throw it out. $150?!?! Their cheapest hard shell carry on replacement is $750. Most are >$1,000. They think I’ll be a loyal customer after this joke of a resolution? Doesn’t even cover the taxes of a new bag.