TUMIReviews of tumi.com

The worst value for the price and the very worst customer service ever! I ordered a carry on and a large checked bag. The zippers kept giving me a hard time like cheap bags, and the checked bag is unbalanced unless you fill the whole bag completely, and in that case it would be overweight! The bag kept tipping forward. I contacted customer service, first they tried to brush me off, then after many many emails they sent me the return labels. I returned both luggages immediately, but they refunded me $750 for the small one and never refunded me the $990 for the large one! TUMI company is just awful! quality went down, their prices are exagerated and you can't even reach customer service by phone! When you contact their customer service by email, you wait forever for a response and then you receive a BS response! In the end I had to dispute the transaction with my bank using the return delivery proof...what a waste of time and energy, I will never buy from Tumi again.

Bought briefcase at Tumi store in Houston Airport , showed the assistant from website case i wanted , get home to UK and its the wrong case they packed . Tumi in Regent street simply to unhelpful told to contact store in Houston . Second rate customer care , second rate global brand . If you sell globally especially at international airports at least have a returns policy that works globally . Very very disappointed ☹️

TO ME they are a not a luxury brand, the product quality is marginal, the price is premium and their service and warranty is the worst in the industry. They just pulled a bait and switch on a warranty claim so never again. I sent them a bag that couldn't be repaired and they sent me a cheap, low-end model in the same size. A $600 lesser value. They are dead TUMI!!

They are scamming people when it comes to say they are going to give you free gift. One big scam.

I ordered something through this company and they charged my debit card. And they knew they were out of the product, and now they say I won't get a refund for over a month. This company is deceitful, is not good! I will never use it again.

Had a Tumi carry-on, the wheel rubber actually peeled off in the airport! Embarrassing and unfortunately on my way out, so all trip I was struggling. I didn't ditch it and by another because Tumi is a reputable company, right? I came back and hit the Tumi store, paid for shipping out and then they said, out of warranty. I discussed the fact the rubber wheels falling apart was a defect issue. No go. After they told me I'd have to pay $125 to repair, I declined so they offered me $85 towards a new bag. Why not just fix the wheels? Will not buy Tumi again, there are so many other options.

1300 euro suitcase had its handle snapped into 2 pieces after just 4 fights. Complete garbage. Used to be a loyal customer but no more. Goodbye Tumi.

I purchased a work computer backpack from TUMI, expecting the high quality their products are known for. Unfortunately, the backpack fell short of those standards. I contacted TUMI the same day I received the product, only to be told that their hidden return policy prevents me from returning it. A return policy shouldn't need to be scrutinized if the product meets expectations. Despite reaching out twice to resolve the issue, TUMI showed no interest in making it right. For a $400 bag, I expected better quality and customer service. Instead, it seems they prioritize profits over customer satisfaction. I won’t be shopping with TUMI again and wouldn’t recommend them to others.