TUMIReviews of tumi.com

Love my backpack

I purchased an crossbody bag for my mother. the manager at the Destin, Fl outlet store went beyond customer service to assist me with my purchases. Thank you so much.

Tumi Global Wallet with removable pass wallet. I’ve had this wallet for seven years. Used it everyday and apart from it showing the appearance of a wallet in daily use there is absolutely no degradation in anyway. The seams are still solid. No stitching coming apart. I own seven Tumi pieces and I just wanted to do a review if this one as it’s the one that gets regular use. I’d like to buy a new one as there are some great new designs but how can I when this ones still tip-top. I only buy Tumi now for any luggage, bag or men’s accessory. Expensive but these guys really know why they are doing.

This company's service is amazing and an example to all. I had a 15 years old trolley, the handle got stuck. I emailed Tumi, they responded within 1 hour, and offered to pick it up from my home - for free. Next day, UPS picked it up I got it back via UPS - for free- within: just 3 working days!! They had repaired not only the handle, but about everything else too (handgrip, wheels, several protective parts). No questions asked, no invoice asked, no costs charged. TUMI's products are a joy to use, but to top it off which such service makes them stellar and WORTH EVERY $$$ that you pay.

I am a lifelong Tumi customer. The quality of their luggage is incredible. Also, in the rare instance a repair needs to be made, I have never had them give me trouble. Do yourself a favor and invest in a piece of luggage that will last you a lifetime. Too many people buy cheap luggage every year or two. Get a Tumi and buy a bag that will last a lifetime. My Continental carry on has over a quarter million air miles on it and still functions beautifully. The only "repair" that it has needed is to replace the zipper handle thingy and they did that in store in a matter of minutes, with no questions asked.

High quality luggage, have multiple items both leather and ballistic nylon, robust technical design which keeps its good looks.

Wonderful shopping experience at a Tumi in Westfield London, in particular Sam, the manager, and her assistant Mabel. Could not have been better. Well done and thank you for terrific service. Please show the rest of London what proper customer service is about! Thank you ladies!

Handle snapped on wheelie bag. Despite being 4 years old and we bought it in the USA now living in Italy got immediate response. They paid to collect it. They returned fixed within a week. Fantastic service We will always buy Tumi now - Italian service perfect