TUMIReviews of tumi.com

If I could give zero stars, I would. I lifted my tumi carry on and the handle snapped in half. I returned it to Tumi, with the broken piece; the Repair area claims it could not be repaired, but they can offer me $90 toward a new bag and they will keep this one. What a racket! I said no because a new hard case is now $595 and up, and I would be losing twice. I refused the bad offer and they returned the case. However, they did NOT return the broken handle. I have been waiting since December. The company has deteriorated and they are not even responding to my complaint on BBB. Do not buy Tumi!

My Tumi carry on bag was about a year out of warranty and the front zipper broke. I took it into the store and it was a $15 charge to send it out for a repair assessment which I paid. Would be $90 to put the zipper back on the track (which I already could do) and stitch the end so it wouldn’t come off again. $90 charge. Not even a new zipper. When I said I would do it myself, they said I wouldn’t receive it back for 3 weeks…the person that does the shipping is on vacation for 2 weeks and no one else can do it! I won’t be purchasing anymore Tumi products. So disappointing. This used be such a luxury brand. Not anymore.

Tumi is a once fabulous company that has sadly gone down the route of not caring about their loyal customers. They have always looked after me very well when it came to repairs and warranty claims. Which is why I’ve bought multiple luggage items from them over the years. Between my partner and I, we probably own about 20 pieces of their luggage. However recently I was extremely disappointed with their service standards when I returned a very lightly used duffel bag which has actually ripped. Their ballistic material is not meant to rip so I assumed that even though the bag was a couple of months outside the warranty period, that they’d either repair it or offer a suitable solution. Sadly they said they couldn’t repair it and offered a derisory discount off a new product. Personally I think a $600 duffel bag should perform much better than this but they refused to help further. As a result I don’t think I’ll be buying anything from Tumi ever again.

Just got off of the phone after being on hold for 15 minutes of silence. Tumi has greatly disappointed me today I must say, with their lack of care has become shocking over the years re. Upholding their repair warranty/guarantee

I have called at least 15 times about a repair update.. emailed even! Nothing!!! No one ever answers the phone????

No one is picking up the phone!

Try calling their customer service tele#- 800-299-8864- no one ever picks up!! No one!! Try for yourself! For a company that charges outrageous prices, this is crazy!

Llevé a reparar DOS MALETAS TUMI IDENTICAS, ambas con identico daño: severo desgaste en el forro interior en la zona de protección de las barras ( tickets de reparación 3231/2626C y 3231/2627C ) Lejos de hacerse responsables por utilizar materiales demasiado delgados como forros internos, procedieron a pegar una suerte de esparadrapo, cinta adhesiva o tape, en la cara interna del forro, bajo la excusa de que el daño era un daño "externo". Aun trato de entender QUÉ puede ser un daño interno en una maleta: ruptura de apéndice, infarto , vesícula obstruida tal vez ... TUMI significa, calidad cada vez peor y garantía inexistente... no vale la pena su precio.... interesante mas del 65% de los reviews son MALOS ... léanlos y no compren el producto el cual es caro, malo y con garantía inexistente !