TUMIReviews of tumi.com

Great product that you can rely on 100% The wheel on my carryon broke and Tumi fixed it without a charge. I am so happy.

Greatest after-service ever! Tumi not only makes the best quality, they have the best after service I have ever experienced. I travel quite a bit and my luggage gets pretty much a good beating. Tumi just replaced my handle and wheels on a 7 years old carry-on without a charge

purchased two a while ago excellent quality suitcases. Their umbrellas have proved more durable than my other purchases too.

Great service! Excellent warranty. Thank you Falko and Tumi team Roermond!

Absolutely brilliant and why people are rating this co like they are tells me they have no experience of the brand or their customer service . I have had the products from 2000 and in fact still have all the items I Purchased today . A handle broke on one item and well they bent over backwards to help and repair it including posting the item to Germany . Please guys review co fairly not on what u think u know

Our Tumi wheeled briefcase, which is as good as the day it was purchased a long time ago, had a 'Sex' screw fitting for the telescopic handle work loose and was lost. After giving details of the case and lost part online Tumi customer service, without hesitation, sent the replacement fitting plus a spare in short order. Thanks!

Outstanding, excellent, perfect service!!!!! Edwin Correa is by far the best sales rep in the history of sales representatives!! Mr. Edwin Correa's professionalism raised the bar for the rest. Thank you Edwin Correa of the Bellevue, Wa. Tumi Store! Best, Jimmy Rodgers

I have an International Carry-On Tumi. Tumi has always been GREAT to me. The first one had was damaged during a trip and one corner was completely crushed. When I brought it into TUMI, they took it back and replaced it with a brand new one. Recently, I returned from a very long trip to find the built-in lock was broken and part of it was missing. I sent it back to the repair center and even though it had many trips on it (based on the number of airline tracking stickers on it), they replaced it again under warranty. I'd say that's awesome customer service.